Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
What else do you want me to say here?
Hello again! 👋
Maybe it’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.
Hi and Welcome to our Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
Hello
Did you manage to solve your problem?
Do you still need help?
Please let us know if everything is ok. Thank you
Hi there @GCH and good day to you. Understood that you are trying to play the game but the app won't let you enter the game.
If you're playing via Android Mobile, I suggest that you refer to the "App stop working" article recommended by Ms Diamond Lim.
Before that, pls check whether other apps are working fine in your device. Then check for any updates on your device operating system and update it if there is.
Moved on to check for updates on the app and do the same.
Please make sure your device has at least 2GB to enable you to perform updates smoothly.
After update, please restart or reboot device and try to access the app/game.
Please let us know the outcome and if you still need other help 😊 thank you.
hi dear welcome in our community
please explain more your problem. Any errors message???
if you have any connection problem please read this 👇
if your game keeps freezing please read this 👇
Welcome to Sweet King Community! 👑
How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊)
You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉
Android
iOS
Kindle
Windows mobile
Computer
⚠️ NOTE ⚠️
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.
And you can also follow these steps of this problem that I hope this helps (Android Device only) :
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
@GCH Hi and welcome. If you could tell us if you are receiving any error messages it would help to advise you further. This is one error message below you that can stop you being able to play the game. If this is the error you are receiving then unfortunately at the moment the only fix for this is to uninstall the game and reinstall but if you are on a mobile device all stored boosters and lives would be lost. you would only keep your levels and gold bars.
Thank you
Hi and welcome to the king community.
Do you recieve any message while trying to open the app. Please share with us. However you may try following steps and see if it helps you.
Thanks.
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As soon as I got to this level it gave me an error message 'unable to win level' and kicked me out. I tried again a few times and same message. How do I get past this level? It says level needs yellow candies and no yellow candies show up so I can't even play it.
Ads that start with scrolling green line across bottom and green OPEN rectangle "crash" most of the time. Only the green line ones have problem. Problem: ad plays, x appears top right corner. Click x , supposed to exit or go to next page of ad. Usually goes to ad's web page. When you try to return to candy crush , it stuck…
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
how to retrieve my account using my user Id as my email doesn’t seem to work
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
