I have lost 600level of mine,how I can get them back

gurbettas · September 2020

I have lost 600 level, I want to get it back

Freddy_ · September 2020

@gurbettas Hi and welcome, I am sorry to here this has happened to you .. Please see post below for help getting your levels restored.

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thank you

gurbettas · September 2020

Hi ,

thank you but how I will get my levels. My reference number #9926107

Freddy_ · September 2020

@gurbettas Hi, when you contact support and tell them what level you are on with your game ID they will manually restore your levels. So when they have told you its been done all you will need to do is sign out and restart your device and then log back in and your levels should be back to normal.

If that's a ticket number above means they have automatically acknowledged your query and will be in touch with you

Thank you

kiara_wael · September 2020

Hi @gurbettas

Or You can report this to our Player Support Team here and put game Id There

How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.

aijaziqbal · September 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/1085156#Comment_1085156

Hi dear

Thats good your query has been acknowledged. Did they mention anything in their reply. If they have updated your progress manually or something else.

gurbettas · September 2020

Hi, my id is 104034214

please help me to get my levels back

Freddy_ · September 2020

@gurbettas Hi, You will need to wait for customer support to get back to you . If you have a ticket number they have acknowledged you and will be in touch with you shortly normally around 3 days

Thank You

Sukanta_Biswas · September 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/1085202#Comment_1085202

Thank you for submitting your Game Id and Reference number. We are looking into your query and would get back to you in the next 48 hours.

Stay Safe, Play Smart.

Crazy Cat Lad · September 2020

Hi @gurbettas !

I can also help you with getting your levels restored if you don't get any reply from Player Support.

Please let me know the level you were at so i know where to move your game to and also the Game ID.

Number 104034214 is not a valid Game ID, there's one digit missing in the number. Could you double check the correct number?

I have lost 600level of mine,how I can get them back

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