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I have lost 600 level, I want to get it back
Hi @gurbettas !
I can also help you with getting your levels restored if you don't get any reply from Player Support.
Please let me know the level you were at so i know where to move your game to and also the Game ID.
Number 104034214 is not a valid Game ID, there's one digit missing in the number. Could you double check the correct number?
Thank you for submitting your Game Id and Reference number. We are looking into your query and would get back to you in the next 48 hours.
Stay Safe, Play Smart.
@gurbettas Hi, You will need to wait for customer support to get back to you . If you have a ticket number they have acknowledged you and will be in touch with you shortly normally around 3 days
Thank You
Hi, my id is 104034214
please help me to get my levels back
Hi dear
Thats good your query has been acknowledged. Did they mention anything in their reply. If they have updated your progress manually or something else.
Hi @gurbettas
Or You can report this to our Player Support Team here and put game Id There
How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.
@gurbettas Hi, when you contact support and tell them what level you are on with your game ID they will manually restore your levels. So when they have told you its been done all you will need to do is sign out and restart your device and then log back in and your levels should be back to normal.
If that's a ticket number above means they have automatically acknowledged your query and will be in touch with you
Thank you
Hi ,
thank you but how I will get my levels. My reference number #9926107
@gurbettas Hi and welcome, I am sorry to here this has happened to you .. Please see post below for help getting your levels restored.
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
