Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

New Edge update & now I am not making progress.

My Edge browser was updated & I have been playing levels & advancing. When I am done playing I close my browser and/or shutdown my PC. When I come back to continue playing I am back at a level lower than where I was when I stopped playing. I think I am on level 2246 but I have been dropped back to 2242. So frustrating! I also have to disable sounds & music every time I start playing.

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Mary_Kay

https://community.king.com/en/candy-crush-saga/discussion/comment/1112161#Comment_1112161

Hopefully Crazy Cat Lad can help you. He's amazing.

frank1711

1081204170

Crazy Cat Lad

@frank1711 Could you let me know your Game Id so I can check this up and see if I can find the error?

Check here how to find the Game ID number:

https://community.king.com/en/pet-rescue-saga/discussion/258608/how-can-i-find-the-game-user-id-on-facebook

frank1711

In my original post - " I have the same problem on Edge & Chrome. I don't have the Win10 app installed & cannot even if I wanted to because the system is under configuration control."

Regardless if I am on the VPN or not I have the same problem. When the browser closes I lose any progress. If just happened again! I had re-progressed to 2246. I closed my browser & then reopened to play again & I am back at level 2244.

Origins7_Dale

Hi @frank1711,

It might be your VPN that is the issue, remember it reroutes from your internet service provider (ISP), to your private VPN server. So check on that. From what I understand so far, it sounds like you are using your browser to play. But as our CM @Crazy Cat Lad asked you:

Are you playing on Facebook or King.com?
Does this happen if you try another browser or play via the W10 app instead?

If on "Facebook" have you done your settings there, like giving "Permissions To Your Apps"? Their updating their site has caused some issues here. Also, have you "Synced" up your accounts, "Facebook" with King.com?

Can I sync my progress between Facebook and King.com? — King Community
https://community.king.com/en/blog/discussion/276733/can-i-sync-my-progress-between-facebook-and-king-com#latest

Have you lost your levels? Here's how to get them restored. — King Community
https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored/p1

Check on these things, if still having issues, get back to us.

Take Care & Welcome To The King Community - Origins7 Dale, 😀

10/5/2020

frank1711

I've cleared the cache & restarted my system. I have the same problem on Edge & Chrome. I don't have the Win10 app installed & cannot even if I wanted to because the system is under configuration control. It seems to lose progress I've made while connected to my VPN & resume playing via my normal internet connection or vice-versa where I make progress via my normal internet connected & resume playing while connected to VPN. This is very frustrating since the levels are much more difficult & often take a long time to complete. I was on 2246, got booted back to 2241. I started playing there & got to 2245 only to be dropped back to 2244. You think something as simple as maintaining process wouldn't be difficult.

Crazy Cat Lad

Hi @frank1711 and welcome to our Community!

Are you playing on Facebook or King.com?

Does this happen if you try another browser or play via the W10 app instead?

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/313033/new-edge-update-now-i-am-not-making-progress

Hi and welcome to the community.

Have you tried another browser and see if it helps you. Check with chrome. Although the tips provided above by freddy are very helpful.

Have a nice day ahead.😀

Freddy_

@frank1711 Hi and welcome, First thing to check is the level you keep getting took back to has stars on it as sometimes if a level does not register properly this can happen. If that is not your issue clear your browser cache and restart your device and then log back in and see if this solves your issue.

If playing through facebook as the sound and music is not controlled by the app this can happen with the facebook game

Hope this helps

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Freddy_

If playing through facebook as the sound and music is not controlled by the app this can happen with the facebook game

Hope this helps

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/313033/new-edge-update-now-i-am-not-making-progress

Hi and welcome to the community.

Have you tried another browser and see if it helps you. Check with chrome. Although the tips provided above by freddy are very helpful.

Have a nice day ahead.😀

Crazy Cat Lad

Hi @frank1711 and welcome to our Community!

Are you playing on Facebook or King.com?

Does this happen if you try another browser or play via the W10 app instead?

frank1711

Origins7_Dale

Hi @frank1711,

Are you playing on Facebook or King.com?
Does this happen if you try another browser or play via the W10 app instead?

Can I sync my progress between Facebook and King.com? — King Community
https://community.king.com/en/blog/discussion/276733/can-i-sync-my-progress-between-facebook-and-king-com#latest

Have you lost your levels? Here's how to get them restored. — King Community
https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored/p1

Check on these things, if still having issues, get back to us.

Take Care & Welcome To The King Community - Origins7 Dale, 😀

10/5/2020

frank1711

In my original post - " I have the same problem on Edge & Chrome. I don't have the Win10 app installed & cannot even if I wanted to because the system is under configuration control."

Crazy Cat Lad

@frank1711 Could you let me know your Game Id so I can check this up and see if I can find the error?

Check here how to find the Game ID number:

https://community.king.com/en/pet-rescue-saga/discussion/258608/how-can-i-find-the-game-user-id-on-facebook

frank1711

1081204170

Mary_Kay

https://community.king.com/en/candy-crush-saga/discussion/comment/1112161#Comment_1112161

Hopefully Crazy Cat Lad can help you. He's amazing.

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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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