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To the level I was on. Still on the correct level on my phone. Phone too small for me to play on a regular basis. Deleted fb to try and regain. Still no progress.
Hi @Mwj1770 and welcome to our Community!
There should not be any issues with the game on iOS 14.0.1.
To get your levels back on your iPad, you just need to get the game connected back to Facebook where your games are saved on.
Thank you. I have tried that but not both at once. (Facebook and games). I will try that.
also, I have upgraded my iPad to version 14.0.1 which is making me wonder if it isn’t a glitch within it or if it doesn’t support the game.
@Mwj1770 Hi and welcome, I use an iphone 6 and never have any problems with my device. If you have your levels on your phone but not on your ipad sounds like a connection issue to the server. whether this is because your ipad needs upgrading or not i cannot tell you but would try uninstalling the game and facebook from your ipad if you have a facebook account. and then reinstall CCS and sign in and see if it syncs you correctly . If not play a level and see if this forces it to sync as sometimes can need this. If it works then reinstall facebook.
If not please put the version your ipad is running and we can try to find out if the game is still supported on this version
Thank you
Though I have lost my levels on my iPad, I have not lost them on my iPhone. Wondering if there is w way to sync them. Not only do I have this problem with candy crush, I have the same exact problem with soda crush and yes, I’m on level 1585 on my phone but had to start over on my iPad.
when I addressed apple with my problem, they stated that the gaming company needed to upgrade to support software version 14.0.1. My iPhone is a 6 that is still running on software version 12.4.8 which the games are still supported.
can I get your take on this or any additional information
Hello again! 👋
Welcome to Sweet King Community! 👑
Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.
This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.
Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.
Don't forget that you can always request plenty more lives at any time from your friends! Also if you use a King account instead of Facebook, you will not encounter this issue.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
Oh No! Have you lost your current level on Candy Crush Saga? 😢
Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉
So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉
If it's still not worked by Save Current Level Steps, you can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Game didn't save" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.
You can also check this information for similar your problem that I hope you can understand to read it :
Please check the information in the posts above for help getting your levels back. So sorry this happened to you. Good luck.
@Mwj1770 Hi and welcome. Facebook has recently had a platform update and few people having problems with sending and receiving lives. Would try checking you Facebook app permissions, go to Facebook settings and webs and apps and check all game notifications is enabled
Hi and welcome to the community.
Dont worry just reinstall facebook and login through same id and play and complete one level.
Please check the below link to recover your lost progress level.
Hi and Welcome to our Community
Please check this page
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Kohls ads features are dead at the top. Cannot push ,receive reward x, as it doesn't acknowledge click. Been happening for months. lost hundreds of gold bars and plays plus specials….wrote to customer service they ignored emails. Can't be the only one kohls doesn't work on. Newer Samsung phone and also happened on my…
what about lost lives? Candy royale progress.
can you please take a look and give me back mine golden bricks? I had over 2 thousand, and they disappeared!! I have send several emails and nothing has been done. Just general responses. Please!!! My user id: 15953290525
Can someone please help me with level 4894 I'm stuck and only have 8gb and no boosters
FYI the way level 9292 is currently set up, it is impossible to win without paying for gold bars or having some in reserve. If you play perfectly, and someone helped you out giving you 3 extra lives, you are still one short of being able to win. I've paid for gold bars before to help me pass hard levels, but I refuse to…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
