Level 8009

I have lost all six lives twice on this level and never get past the opening stage. There are clearly three Rainbow Rapids to clear which is all that is required yet as I open the level it says 'Oops' Level failed. And it says there is an issue and to contact customer support. Butb last night as I reached it I had an hour and a half's worth of color bombs and striped/wrapped combos which I no longer have now. It seems you're happy enough to take my money to purchase these boosters but the time has now lapsed and I wasn't able to use them. I request all six lives returned to me as well as the boosters that I purchased last night and I was also on the top Bot level (or whatever the equivalent is thesedays). Some additional gold for the hassle would be nice too.

Good luck with that one. I was on approximately 8400 and lost that level completely. Some how I managed to get knocked down to the 5400’s. I am pissed about it. I have asked several places and cannot get an answer. I had no problems until I started earning badges. One of those were the level 8000 badge. I hope your request is granted and that someone helps you. Unfortunately, I have had no luck and I am very disappointed about this issue.

sincerely,

Monique Jackson

Hi and welcome to the community.

The purchased boosters which you were deprived of due to the technical fault in the level must be refunded. Please contact player support directly from the settings of your game application and claim for the unused boosters you purchased. By contacting directly will provide player support your purchase history for last 90 days nd hopefully you will get your unused boosters back.

You may also use below link to contact them.

Thanks.