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App closing when watching an ad
Crazy Cat Lad
Posts: 14,124 
in Support
The video ads seem to cause some issues so the app closes down unexpectedly.
This is being looked into. I will post any news or updates on this on the thread here!
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Answers
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Hi! I've just downloaded my candy crush app into my new phone. It was already saved to my email. It seems to be working well but it won't let me play the bonus videos why?
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Hi and welcome to the community.
Please note that video ads feature is a bonus feature and not permanent part of the game. All the bonus features are randomly awarded by the system to different players on different devices. These randomly selected group of players also change time to time by system. So if you are missing this feature now dont worry. Please keep your game up to date and hopefully in future it will appear in your game.
Thanks.
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Hi and Welcome to our Community
The video ad feature is still a test feature, which means that some of you can get Lives, while others can get Booster or other items from this feature.
This also means that the video ad feature will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.
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Hi! I have the feature but when I press on it there app closes?
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Mine has started doing this today... its a new bug. I've been playing for years never had this issue. The whole game shuts down instead of playing the ads.
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Resolved with a restart. Possibly caused by the daytime saving change.
Thanks.
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