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My app on my iPad keeps on going black .
My app just goes totally black and I have to reload . I get back my game but not all my boosters . I have lost many . It doesn’t happen on my phone only the iPad . Doesn’t happen to any other app . Please help as I’m sick And tired of loosing my boosters and reloading the game 2-3 times a day . Thankyou
Answers
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@kymsam Hi and welcome, we can only advise you to check your device and game is up to date and log out and restart your device and see if this resolves your issue
If not you will need to contact customer support from your game to see if they can help you with this issue
Go to game settings - help canter and send them an email
Thank you
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Hi both.
Welcome to the sweet King community. Sorry you are having this problem. If you have already followed all the troubleshooting steps and there are no changes, the problem is most likely with the device and not with the game.
You can check it by logging in to any other device, of course by contacting technical support in the link that Freddy gave you, they will help you solve the bugs.
Keep enjoying
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Hi @kymsam !
If iOS 12 is the highest iOS that you can have installed, meaning the device is too old to run iOS 14, please make sure the memory is not full or nearly full as well.
If nothing helps to get an app run properly on an older device, then I can recommend to do a factory reset. BUT, please do back up the whole device in iTunes or in iCloud so you can restore the all data after the factory reset. If you need any further help with a factory reset, please check with Apple Support so nothing goes wrong and that you can restore the device afterwards. King can't help or take responsibility of the factory reset.
