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App closing when watching an ad
Answers
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Thank you for coming back to me so quickly. I have tried both suggestions. The adverts crash happen on all boosters area's I am runningon the latest update and I am using Android 10 but I just remembered that I recently completed an Software update a security patch and that is about the time I been getting these issues
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Hi there. Playing candy crush saga and it has recently started to close when I click to watch an ad. The game is updated as my device and I have over 2gb space. I have also cleared cache. I can't say what video as it closes immediately after clicking watch.
Any other suggestions as I don't want to lose my boosters if I have to reinstall thanks
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Been having similar problems across both Candy crush and candy crush friends on android device. Sometimes ad videos play fine other times game just exits. Does it on sweet cinema, extra moves at end of level, bonuses etc exits as soon as click watch ad so dont know what ad it is
All apps and device up to date, cache cleared, device switched off and on, force stopped apps and enough free memory on device
Any other suggestions?
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I've also had this problem since yesterday 29th October (I'm in the UK). And it happens across three android devices - phone, tablet and pixel slate. So it must be a problem at the King end or it wouldn't be happening to a number of us. Only seems to be happening on Android??
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Hello @Mellymel123 and a very warm welcome to our wonderful King Community. I have experienced a similar problem on a different (non-King) game I play (I don't have the opportunity to watch ads in the King games) and as mentioned above - it seems to be a random issue that will go away and then sometimes come back. So if it becomes real bothersome, I just don't watch ads for awhile. Hopefully the issue will resolve itself.
In the meantime, since you are new to the community here is a guide to help as you explore the various areas.
Also, I don't know what level you are on, but when you reach a game milestone, 1000, 2000, 3000, 4000, 5000, 6000 - you can get a special badge added to your profile. Just click HERE to find out more about it.
If you do like badges - then make sure you check out the fun Halloween contest that is happening across the community and you can find out more about it HERE.
Have fun and happy crushing!
