Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Hi there. Just wanna ask why my boosters disapper? It was over 100 🙁 How can I recover it? Please help me. Thank you
Hi there @dennisealexandre and good day to you.
There are several reasons that your boosters are missing. But I hope that you didn't reinstall the app, change new phone or clear app data (Android device) as these will permanently delete the boosters stored in your phone. If this does not apply to you, then most likely you are disconnected from your King/Facebook account. If yes, please refer below on how to recover those boosters.
You'll now connect to your King account and your progress, Boosters, and Gold Bars again.
If both of these methods do not recover your Boosters, we can offer support and replacement for any you purchased but had not yet used. Please use the ‘Contact Us’ button at the bottom of this page.
If the Boosters were won or obtained for free in the game, we do not offer a replacement.
Please let us know if you need help with other issues.
Thank you 🤗
@dennisealexandre Hi and welcome. In the case of mobile devices the boosters are stored on the device itself . So if your device or game crashes , you do an uninstall or even change phones your boosters are not transferable or lost and are unrecoverable. Unless you had any unused purchased boosters and then you can contact customer support and they should help you with these
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Thank you
Hi and Welcome to our Community
Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.
It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. and save your game in Facebook and King Account.
Please read links bellow about lose booster!
Or please report this to our Player Support Team here
Hi and welcome to the community.
Please check below link for useful tips regarding this issue.
Thanks.
New here? Sign in or create an account to join the fun.
Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
