Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and welcome to the Community!
Please do the standard troubleshooting process by Log out, update your game application, restart your device and login again. If playing through browser please clear cache/history and restart your device and try again.
Check your internet connection if it's connected or see if the connection is slow it might be causing the issue with not allowing you to claim the prize.
Have a great day!
Hello @Lulu1952 and good day to you.
One of the players here has reported the same issue and has tagged our CM to look into it. If there is any update, will let you know.
In the meantime, please do the standard troubleshooting steps as suggested above or simply click on game map, disconnected from your internet/WiFi, wait for few seconds, then reconnect back to the internet/WiFi before clicking on the event tab and chocolate box quests. Hopefully, you will be able to claim your prize.
Please let us know if you need help with other issue in the Game. Thank for your patience and happy gaming! 😉