Chocolate Box - Claim prize greyed out

Crazy Cat Lad · November 2020

We are currently investigating why the Claim prize button is greyed out for some players in the Chocolate Box. This will hopefully get fixed soon.

Please stay tuned on this page for more info and updates about the issue!

Lulu1952 · November 2020

I have completed my tasks, but my chocolate box want open so I can’t claim my prize.

Freddy_ · November 2020

@Lulu1952 Hi and welcome, please try the standard troubleshooting tips and see if this resolves your issue

Check you game is up to date and if playing via an internet browser clear the cache,log out and restart your device , then log back in

Thank you

kiara_wael · November 2020

https://community.king.com/en/candy-crush-saga/discussion/317708/my-chocolate-box-want-open

Hi and Welcome to our Community

Please Check app update - Log out game - Restart Device - Open game and Log in.

Mr_Peely · November 2020

https://community.king.com/en/candy-crush-saga/discussion/317708/my-chocolate-box-want-open

Hi and welcome to the Community!

Please do the standard troubleshooting process by Log out, update your game application, restart your device and login again. If playing through browser please clear cache/history and restart your device and try again.

Check your internet connection if it's connected or see if the connection is slow it might be causing the issue with not allowing you to claim the prize.

Have a great day!

wykoon · November 2020

Hello @Lulu1952 and good day to you.

One of the players here has reported the same issue and has tagged our CM to look into it. If there is any update, will let you know.

In the meantime, please do the standard troubleshooting steps as suggested above or simply click on game map, disconnected from your internet/WiFi, wait for few seconds, then reconnect back to the internet/WiFi before clicking on the event tab and chocolate box quests. Hopefully, you will be able to claim your prize.

Please let us know if you need help with other issue in the Game. Thank for your patience and happy gaming! 😉

Dawnage1223 · November 2020

I am having the same issue. I have tried all the recommended steps and it still won't open.

Mary_Kay · November 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/1186928#Comment_1186928

Several players are reporting this today. It must be glitching. The studio will need to take a look at it if it doesn't resolve itself. Sorry for your problem. I hope it's fixed soon.

gmfreeek · November 2020

Same thing happening to me too. Been greyed off on “claim prize” for days now 😕

Mary_Kay · November 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/1197120#Comment_1197120

Have you tried updating and restarting your device. I thought this was fixed already. Good luck.

badiuzzamanq · November 2020

I completed all quests and then closed the game. When reopen to claim the reward, the claim reward button was not active and unable to claim the reward and move for next quest. I also uninstalled and reinstalled the games but did not solve this problem

Chocolate Box - Claim prize greyed out

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