Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
My Higher Level is not updated. Whenever i restart the game it goes back to lower level
Answers
-
And how to have the game reset? Reset to level 1?
0 -
You will be at the level you are currently at😊Currently our CMs are busy but you can be sure you will be contacted.
Thanks in advance for your patience and support.
0 -
Hi @tonym18 and welcome to our Community!
It looks like the avatar just has got stuck on level 66:
As you see in the screen shot, level 66 do not have any stars on it, meaning it doesn't have any completed score. All other levels after that show as completed with stars on them.
Please replay level 66 and see if the avatar then jumps up to the correct level.
1 -
Hi, I did play and cleared the level. It didn't jump back to the latest level of 3xxx. I just go to few levels up ie. 70+. Also why it didn't bring me to level 67? But to level 70+. All the levels number is shown means that I've cleared before, isn't it? If I didn't clear it won't even show the next level number.
As shown on the attached screenshot, 3519 I've yet to clear and hence unable to go next level. However the balloon icon below will keep showing to the lowest level, and when I click it will bring me down.
Why that whenever I start the app, it don't bring me to level 3519? All the level shown means I've cleared it before alrdy.
0 -
Sounds like the score is missing on several levels and therefore the game jumps to the next level where the score is missing.
I can reset the game for you so it will be on 3519 with all level behind completed. You will lose your scores on all levels from 1 to 3518 though and have two stars on them.
The other alternative is to replay all the levels that have the score missing.
Could you let me know your Game ID if you want me to do the reset?
How to find your Game User ID on mobile devices and the Windows app check here.
0
