Lost all my boosters !

Wapiti · November 2020

When I get connected on the game, I have my right avatar and profile, but when I want to send a lkfe ar my friends,it's another of my Facebook's profile which appears... I think it's the reason why I lost all my boosters since today ? Help me, please !

aijaziqbal · November 2020

https://community.king.com/en/candy-crush-saga/discussion/317781/lost-all-my-boosters

Hi and welcome to the community.

Please check this link and see if it helps you.

https://community.king.com/en/blog/discussion/281603/game-keeps-connecting-to-the-wrong-facebook-account

Thanks

Freddy_ · November 2020

@Wapiti Hi again, In the case of mobile devices your boosters are stored on the device itself . So if your game or device crashes , you uninstall or even change devices your boosters are lost / not transferable.

Thank you

kiara_wael · November 2020

Hi and Welcome to our Community

Please read links bellow about lose booster!

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

and Report this to our Player Support Team here. and tell your Game ID there.

Thank you.

Freddy_ · November 2020

@Wapiti Hi and welcome, what device are you using to play the game. i have heard of people connecting to wrong facebook account but not from trying to send lives

Thank you

aijaziqbal · November 2020

https://community.king.com/en/candy-crush-saga/discussion/317781/lost-all-my-boosters

Hi and welcome to the community.

Please check this link and see if it helps you.

https://community.king.com/en/blog/discussion/281603/game-keeps-connecting-to-the-wrong-facebook-account

Thanks

Wapiti · November 2020

thank you all !

I had this problem only on my phone and my tablet. It was OK on my computer.

I have deleted my second facebook's profile, and now of course, the connexion is OK, and it's the good profile when I send lives to friends. But, unfortunately, the boosters are not back...

Sorry if my explanations are not clear, I am french and I hav'nt spoken english since a long long time ^^

Freddy_ · November 2020

@Wapiti Hi again, In the case of mobile devices your boosters are stored on the device itself . So if your game or device crashes , you uninstall or even change devices your boosters are lost / not transferable.

Thank you

king12024581684 · November 2020

yup

Lost all my boosters !

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