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Treat Calendar freezing the game

Crazy Cat Lad
Crazy Cat Lad Posts: 14,124
in Support
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It looks like the game is freezing for some players when the Treat Calendar is popping up.

This is being looked into and hopefully fixed soon.

Meanwhile, please try with force closing (iPhone/ iPad) or force stopping (Android) the app. Then restart your device and open the game and you should be able to get back and play.

Thanks for your patience!

Best Answer

  • [Deleted User]
    [Deleted User] Posts: 11,816
    edited November 2020 Answer ✓

    廾𝗂 @Havasubrat71, welcome to the Community!


    ℹ️ This issue has been reported to King.

    • More info on this matter HERE.


    🔸 In the meantime, here are some housekeeping steps you can follow to maximize the chances of the Game running smoothly for you.


    Screen Shot 2020-11-28 at 9.45.22 AM.png


«13456789

Answers

  • sweetpea7399
    sweetpea7399 Posts: 1

    Level 1

    Hi! My game is frozen on the treat calendar. Any suggestions? Thanks

  • bearwithme
    bearwithme Posts: 16,700
    edited November 2020

    Hello @sweetpea7399 and a very warm welcome to our wonderful King Community!

    I don't know what device you are playing on but I suggest you turn your device off for at least 10 seconds then when you turn it on, clear your cache and of course make sure you have the latest version of the game and see if that has cleared up the issue.

    Since you are new to the community - here is a guide to help you as you explore the various areas in the community!

    I don't know what level you are on, but you can collect level badges for 1000, 2000, 3000, 4000, 5000, and 6000. Just click HERE and then click on the link for each level and post a screenshot of your game map showing you have reached that level.


    Good Luck and Happy Crushing!

  • sweetpea7399
    sweetpea7399 Posts: 1

    Level 1

    Still frozen

  • Freddy_
    Freddy_ Posts: 68,477

    @sweetpea7399 Hi and welcome, please see post below for help with freezing and crashing problems, you may need to force close you app for this

    https://community.king.com/en/blog/kb/articles/471-my-game-keeps-freezing-or-crashing-what-should-i-do

    Thank you

  • juliec22
    juliec22 Posts: 2

    Level 1

    this has happened to me this afternoon as well. Can’t close the treat calendar and the countdown until next treat doesn’t run out for another 7 hours. Have tried force closing app but still shows frozen treat calendar when click to play. On iPad so not sure how to clear cache

  • juliec22
    juliec22 Posts: 2

    Level 1
    5A4AAAED-3D82-4DC8-8778-75AAE5B1EE93.png


  • MarcS1967
    MarcS1967 Posts: 5

    Level 2

    I’m having the same problem Julie. I’ve tried everything so far

  • MarcS1967
    MarcS1967 Posts: 5

    Level 2

    Julie I had to delete and reinstall the app and log back in. Fixed the problem. I was hesitant because I thought I’d lose my progress. But I had it backed up by Facebook so got back to the same level.

  • Mary_Kay
    Mary_Kay Posts: 1,403
    https://community.king.com/en/candy-crush-saga/discussion/comment/1240786#Comment_1240786

    This will work but please know that if you uninstall the app you will lose your boosters and lives. You will not lose your progress or gold bars. Good luck.

  • lorski19
    lorski19 Posts: 47

    Level 3

    I’m also frozen on the treat calendar. I remained frozen even after the clock reset.

Hey! Would you like to give us your opinion?

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