I am having a connection error

KT131313 · December 2020

I cannot sign into my account, the store, or anything. It tells me there is a connection error and has been this way for weeks.

Mary_Kay · December 2020

Have you tried logging out, updating your game and restarting your device? If not see if that helps.

KT131313 · December 2020

Yes I have tried that, no luck. Checked all my phone settings too.

missielillie · December 2020

I am having a connect error problem

Sukanta_Biswas · December 2020

https://community.king.com/en/candy-crush-saga/discussion/320763/i-am-having-a-connection-error

https://community.king.com/en/candy-crush-saga/discussion/comment/1255805#Comment_1255805

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

Check if that is your problem?

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Thanks!

wykoon · December 2020

Hello there @KT131313 and @missielillie and good day to both of you.

Please be informed that the connection error is an on-going issue that affects the game on intermittent basis. However, fix is still in progress.

Do try this method once a while, whilst on the game, disconnect your device from the internet, wait for several seconds or more, then reconnect your device to the internet. Wait for all the images/icons in the game to be properly loaded before playing a level.

Go to the event/shop tab to check on the accessibility.

Please let us/me know if you need help with other issues in the game.

Thank you ☺️