Candy Crush Saga

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Failed to contact The Store

Abubakarsattar

Hi,

My Game store is not Working.

It always says "Failed to Contact the Store"

I cannot purchase boosters,

I Cannot Purchase Gold Bars.

I Cannot use Win Moves Spin.

I Cannot Use my Existing Gold Bars.

Is Any Help Available here

Regards.

Abubakar Sattar

Screenshot_20201027_180831_com.king.candycrushsaga.jpg

Screenshot_20201027_180348_com.king.candycrushsaga.jpg

Screenshot_20201027_180338_com.king.candycrushsaga.jpg

Screenshot_20201027_180323_com.king.candycrushsaga.jpg

To Ask Your Question:

Accepted answers

All comments

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2873881#Comment_2873881

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

Please feel free post in new thread since this from 2020 . Thank you

bmkh1977

Hi. I am can not contact to app store.

My Game ID:6796528909

FlaringCrystal120

Hi and welcome to the community.

This is often caused by a bad internet connection. Do the troubleshooting process to see if it works, but this is a known issue and might be unsuccessful.

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/comment/1285797#Comment_1285797

https://community.king.com/en/candy-crush-saga/discussion/comment/1249103#Comment_1249103

https://community.king.com/en/candy-crush-saga/discussion/316023/failed-to-contact-the-store

Hi.

Welcome to the sweet King community. This connection error is being investigated. But I can tell you that some players managed to solve it by turning off the device's internet connection. Not the router or any other gadget. Only the connection of the device you are playing on, for a couple of minutes, with the game open. Then you turn the connection back on in the device and the problem is solved. Please let us know here if you try this and it works.

Thanks and keep enjoying

abutes

11729139974

ijawara

Failed to contact app store

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/316023/failed-to-contact-the-store

Hi and welcome to the community.

You can also see below link for some trouble shooting tips. That might work but if not then you may proceed for reinstallation. ( you will lose boosters).

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

Thanks.

kiara_wael

Hi and Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE and of course tell your Game ID there.

Thank you.

Freddy_

@Abubakarsattar Hi again, As per post above this is a widely know issue that they are trying to fix. All you can put your game id in the post above and barring that try uninstalling the game and reinstalling, but if this is a mobile device you will LOSE any stored BOOSTERS and LIVES.

Or try contact customer support link below

https://soporto.king.com/contact

Thank you

Freddy_

@Abubakarsattar Hi and welcome please see post below for more information on your issue

https://community.king.com/en/candy-crush-saga/discussion/281860/wheel-and-extra-moves-stuck-on-loading-connecting

Thank you

Accepted answers

All comments

Freddy_

@Abubakarsattar Hi and welcome please see post below for more information on your issue

https://community.king.com/en/candy-crush-saga/discussion/281860/wheel-and-extra-moves-stuck-on-loading-connecting

Thank you

Freddy_

Or try contact customer support link below

https://soporto.king.com/contact

Thank you

kiara_wael

Hi and Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE and of course tell your Game ID there.

Thank you.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/316023/failed-to-contact-the-store

Hi and welcome to the community.

You can also see below link for some trouble shooting tips. That might work but if not then you may proceed for reinstallation. ( you will lose boosters).

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

Thanks.

ijawara

Failed to contact app store

abutes

11729139974

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/comment/1285797#Comment_1285797

https://community.king.com/en/candy-crush-saga/discussion/comment/1249103#Comment_1249103

https://community.king.com/en/candy-crush-saga/discussion/316023/failed-to-contact-the-store

Hi.

Thanks and keep enjoying

FlaringCrystal120

Hi and welcome to the community.

This is often caused by a bad internet connection. Do the troubleshooting process to see if it works, but this is a known issue and might be unsuccessful.

bmkh1977

Hi. I am can not contact to app store.

My Game ID:6796528909

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2873881#Comment_2873881

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

Please feel free post in new thread since this from 2020 . Thank you

Quick Links

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