Chocolate Box - Claim prize greyed out

@commack4 @Beza242008Tiffywit Hi and welcome, As poster by out superstar @kiara_wael This issue is being investigated, unfortunately there is no time for a fix on this at present

The only fix i know at present for mobile devices is uninstalling and reinstalling the app, as a few people reported this solved there issue, but if you do this on a mobile device you LOSE and stored BOOSTERS or LIVES and cannot say it would guarantee a fix, just many have said it solved there issue

Thank you

Hi I'm trying to complete the "Yeti Sleigh Ride" by completing new levels and old levels. But when I complete level 3309, I don't get the candies I won. Why?