Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
@Jayjay88 Hi and welcome, Please check your device and game are up to date, if playing via a browser clear the cache entirely. Log out if possible and restart your device. then log back in and see if this resolves your issue
If still the same and playing via a browser , try using another browser to see if you have the same result
Thank you