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Why do my gold bars keep going down to 0 without me using them?

kelsha Posts: 4

Level 1

February 2021 in Support

Every time I collect a few gold bars, when I open my game its back at 0 and I did not use them. This is very frustrating, can anyone help me with this?

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Best Answer

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  FlaringCrystal120 Posts: 3,056

  February 2021 Answer ✓

  https://community.king.com/en/candy-crush-saga/discussion/comment/1403713#Comment_1403713

  If this does not work, you will need to contact Player Support to restore your lost gold bars.

  https://soporto.king.com/contact

  Make sure to provide the Game ID so your game can be located.

  https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

  
  

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Answers

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  kiara_wael Posts: 155,703

  February 2021

  https://community.king.com/en/candy-crush-saga/discussion/327147/why-do-my-gold-bars-keep-going-down-to-0-without-me-using-them

  Hi and Welcome to our Community

  Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

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  kelsha Posts: 4

  Level 1

  February 2021

  Thanks I will try that

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  FlaringCrystal120 Posts: 3,056

  February 2021 Answer ✓

  https://community.king.com/en/candy-crush-saga/discussion/comment/1403713#Comment_1403713

  If this does not work, you will need to contact Player Support to restore your lost gold bars.

  https://soporto.king.com/contact

  Make sure to provide the Game ID so your game can be located.

  https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

  
  

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  1 · 1Helpful Sweet Love Haha

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