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Level 2996 - last acorn won’t move
TeddyParis
Posts: 2
Level 1
in Support
Hello, I see lots of historical posts about this problem so the problem is not new. Level 2996 - collect 2 cherries and 2 acorns. The last acorn in the 3rd drop box along will NOT budge. I’m not going to waste any more lives or boosters or money on this problem. Can you fix this please or provide advice. Thank you, Teddy Paris in Australia
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Answers
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We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
We are looking into your query and would get back to you in the next few hours.
Thank you.
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Hi @TeddyParis 😊
Thank you for submitting your problem about the level,I have already checked the level and found the error there. I am going to report the level problem to my team right now but you may have to wait a bit as it is the weekend.😔
We'll let you know here once the level is resolved.
Thanks in advance for your patience and support. ☺️
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Hi @TeddyParis and welcome to our Community!
I will check the issue with the Cherries and Hazelnuts.
I'll get back to you as soon as we find what could cause this.
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Hello Crazy Cat Lad and team .... following up on an answer about my query originally emailed on 31/10/2020: "I see lots of historical posts about this problem so the problem is not new. Level 2996 - collect 2 cherries and 2 acorns. The last acorn in the 3rd drop box along will NOT budge". Any update on this issue? Cheers, TeddyParis in Australia
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@TeddyParis Hi and welcome .Please Try the troubleshooting tips and see if this resolves your issue.
check your game is up to date and log out and restart your device and then log back in and see if this resolves your issue.
If not can you let me know what device you are using so i can check the level again. as have had no other reports of this issue
Thank you
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Hi @TeddyParis !
This should be fixed in the most recent update.
Have you made sure the app is up to date on your device?
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I am stuck on this level as well. I have played on both iOS and PC. No matter what I do, the cherry in the top right will not move.
I actually deleted my app and reinstalled it, and lost several boosters in the process unfortunately. I played again, and the ingredient will not move, no matter how many candies are removed below it.
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Welcome to the King Community.
Thank you for submitting your report.
We are looking into your query and would get back to you in the next few hours.
Thanks!🙂
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Hello everyone, I have the same problem (i’m playing on iOS, the app is updated).
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Hi, I’m having the same problem on iOS. No matter what I do the last cherry will not come down. Is there a fix yet? I updated to the latest version. Please help!
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