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“Hard” levels no longer appear?

Sem2141
Sem2141 Posts: 6

Level 2
in Support

To complete the Chocolate Box, I need to complete a Hard level; however, when looking at the entire group of episodes/levels (some 8800+), no form of hard levels any longer appear/are designated anywhere - is there an issue? Thx.

«1

Answers

  • Timhung
    Timhung Posts: 1,487

    Hey, welcome

    There are several hard levels in 8800+.

    Make sure you are in the newest version. (in Win 10)

    image.png
    image.png
    image.png
    image.png


  • Sem2141
    Sem2141 Posts: 6

    Level 2

    Thanks - but, very odd; no such hard levels appear on my screen I am on an iPad. I only see the completed level colors as gold or red, no blues or black. I actually recall some of the hard levels, but when I go to these, they too do not now show that they are the former hard level. Maybe it’s an iPad issue? I have tried to reboot but this didn’t work either. I’ll keep trying but nothing so far has changed the screen. This is indeed strange since I am pretty sure that some of the levels I recently completed were of the “hard” variety (based on difficulty) but yet nothing shows as such. 😖😩

  • Timhung
    Timhung Posts: 1,487
    https://community.king.com/en/candy-crush-saga/discussion/comment/1439103#Comment_1439103

    It is strange. I have just checked my Ipad. The hard levels in 8800+ also have a hard level marking.

  • Freddy_
    Freddy_ Posts: 68,477

    @Sem2141 Hi and welcome, Can you show us a screenshot of your map as may help to advise you

    Thank You

  • hechicerilla
    hechicerilla Posts: 10,353
    https://community.king.com/en/candy-crush-saga/discussion/comment/1439103#Comment_1439103

    Hello, welcome to the sweet King Community.

    Try following these steps: -sign out. -clears cache -reboot device.

    Check that both the browser and the game are up to date. This should make your game work normally.

    Please let us know again if it has not been corrected.

    However, you can select another task in your box of chocolates.

    Thanks and keep enjoying

  • Sem2141
    Sem2141 Posts: 6

    Level 2
    image.png

    Here is a screenshot of the last set of levels.

  • Sem2141
    Sem2141 Posts: 6

    Level 2

    I cleared the cache, rebooted, etc. but still no hard levels show up. It seems this all occurred when the Events category was changed recently to a different format (see below). I am not sure how to check if I have the latest game version - don’t want to delete the app and risk losing all my progress? Thanks for all your help

    image.png


  • Freddy_
    Freddy_ Posts: 68,477

    @Sem2141 Hi Again, Not seen this before so not sure if an app update might have caused the issue, but had no other reports of this.

    Will pass this on to the CM Monday to see if he can get game studio to look in to this

    Thank you

  • Sem2141
    Sem2141 Posts: 6

    Level 2

    Thanks! Not that big of a concern, but it would be nice to know when a hard level is coming up (e.g., to use a booster(s)) or when I need to go back and complete one when needed.

  • Mary_Kay
    Mary_Kay Posts: 1,403

    Strange that you have no hard levels showing. If you're trying to fill your chocolate box you can change your quest.

Hey! Would you like to give us your opinion?

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