Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⚠️ Need help? Check our FAQ:s first HERE
📩 Email notifications Customise your experience in the forum! HERE
📩 Email notifications Customise your experience in the forum! HERE
(EDITED by CM - all caps)
Options
(EDITED by CM - all caps)
Order number 5907698679
Total € 3.99 Payment made with Microsoft Account, MasterCard ** 9226
OneStore
Extra small offer
€ 3.27
Business suit
The application fails to connect to the server, but when you fix the problem will I be credited with paid points?
THANKS.
Dr. SALA MANUELE
Best Answer
Answers
-
@manusala Hi and welcome, If you have had an issue with a purchase you will need to contact custome support as the community can not deal with purchase issues
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
As for your server issue would try disconnecting you wifi for 30 seconds and then reconnect to see if this helps. If not and you are playing via the windows 10 app i would try uninstalling and reinstalling to see if this solves your issue
Hope this helps
-
Hello and welcome, you will need to contact Player Support.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
You will need your Game ID for this.
Here's how to find your Game ID.
- Open the game and tap the 'My Profile' on the Start Menu. You can also tap the Settings in the right upper corner on the game map.
- Select the 'My Profile' button.
- On your game profile page, double tap the King logo above, and this should reveal your Game ID.
Thank you.
