Why can't I log into Candy Crush Saga?

djbingo · April 2021

I cannot log into candy crush from my pc. I have tried all of the suggestions, but still cannot log in. When I try to log in the log in window displays and allows me to enter my log in information. However when I click the log in button, nothing happens. Also, I have the same problem if I select the recover password option. It send me a link, but I still cannot log in. Can anyone help me?

Sukanta_Biswas · April 2021

https://community.king.com/en/candy-crush-saga/discussion/335869/why-cant-i-log-into-candy-crush-saga

Welcome back 🤗

According to the screenshot, you didn't type your email there, did you hide it in the screenshot for post?

Sukanta_Biswas · April 2021

Hi @djbingo I probably understand your problem and I expect some more information from you.

Are you getting an error message when you click on the log in button?

Have you checked through another browser to see if there is a similar problem?

Please let me know.

treehouseX · April 2021

@Sukanta_Biswas Same problem as described here:

https://community.king.com/en/candy-crush-saga/discussion/335647/why-i-just-cant-log-in

djbingo · April 2021

Sukanta_Biswas - I masked my email address. No I do not get an error message when I click the login button - when I click the login button the screen just sits there. Yes I tried multiple browser types. Yes I put in my email address (I masked the email address on my screen shot).

Sukanta_Biswas · April 2021

https://community.king.com/en/candy-crush-saga/discussion/comment/1545819#Comment_1545819

https://community.king.com/en/candy-crush-saga/discussion/comment/1549108#Comment_1549108

Thanks for the info and I needed this info.

Crazy Cat Lad · April 2021

Hi @djbingo !

Please email Player Support so they can take a closer look at this.

Email them from HERE and remember to choose 'Game didn't save' as the topic and use the same email address that you use to login on the site.

Why can't I log into Candy Crush Saga?

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