Why i just can't log in?

treehouseX · April 2021

@Sukanta_Biswas Can you transfer the message to the site technicians or some higher level at King?

I tried chat-support, and asked to read this topic, but instead it asked me the same questions that are already answered here. Support is pretty useless so far.

Sukanta_Biswas · April 2021

https://community.king.com/en/candy-crush-saga/discussion/comment/1546163#Comment_1546163

I'm not even sure why this problem is happening but I will definitely let my team know🤗

Thanks in advance for your patience and support.

treehouseX · April 2021

I noticed that the problem can be solved by scaling down the privacy in the browser settings.

In my add-ons setting in Firefox, I had the DuckDuckGo Privacy Essentials (which automatically block hidden third-party trackers etc. for your privacy on the internet) turned OFF - and I was able to log in again on the KING website. Never had any problems before though.

The Brave browser blocks privacy attacks automatically, without having an add-on or extension installed. I haven't figured out what setting to use there.

Seems like KING doesn't care for our privacy on the internet. If your privacy on the internet is important, keep the privacy setting you use, but to log in to KING is no longer possible then.

Alienscar · April 2021

Quote @sabbatha I could check the article but usually firefox support isn't that helpful.

If you find that you can't log in to a website that requires a username and password, follow the steps described in this article.

The article I linked starts off with the words shown above. Seemed quite pertinet to your problem I thought. The article is quite indepth.

sabbatha · April 2021

https://community.king.com/en/candy-crush-saga/discussion/comment/1551624#Comment_1551624

Tried and didn't worked, also the issue seems common to several if not most past of browers, so i don't really think it's a firefox issue.

https://community.king.com/en/candy-crush-saga/discussion/comment/1551604#Comment_1551604

So we're supposed to be able to log in back again if i disable all my ad blockers extension and such? Meh..isn't a big deal..

djbingo · April 2021

I finally was able to log in again! I had to click on the shield to the left of where you enter the url in the browser and shut off the security for King.com.

djbingo · April 2021

I finally was able to log in again! I had to click on the shield to the left of where you enter the url in the browser and shut off the security for King.com.

alexschorwinson · April 2021

I had the same problem too. Thanks to this thread I was able to log in. I'm using Microsoft Edge. I just clicked the lock button on the top left, and turned off the "Tracking Prevention For This Site".

Gabrielle204 · April 2021

I turned the little shield off, but I am still unable to log in using Win 10 and the latest version of Firefox.

sabbatha · May 2021

https://community.king.com/en/candy-crush-saga/discussion/comment/1557606#Comment_1557606

Yeah..me too..

Why i just can't log in?

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