LauraFSD1981LauraFSD1981 Posts: 4 Newbie
edited May 17 in Support

Good Morning...

I am addicted to the game and on Facebook, where I am registered, I have many "BOOSTERS" already through the mobile app, whenever I do a storage cleaning, my bonuses disappear - colored bombs, striped and packaged candies, lollipop hammers, gelatin fish, etc ... How do I recover my bonuses on my cell phone?


  • Hey! Would you like to give us your opinion?

  • hechicerillahechicerilla Posts: 8,940 Ambassador

    Hello 👋

    Welcome to the sweet King Community.

    I hope the information provided by Kiara was helpful. To prevent your boosters from disappearing when cleaning, you should clear only the cache, do not clear the data.

    I'll be here if you need more help.

    Thank you and keep enjoying

  • Sukanta_BiswasSukanta_Biswas Posts: 21,930 Candy Moderator

    Welcome to the friendly King Community.

    In the case Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process. Therefore, if the boosters are lost, there is no way to get them back.

    Since boosters are stored locally on device memory, we cannot guarantee that your boosters are secure.

    App crashing , app uninstalling or clearing app data can also cause boosters to be lost, In that case there is no way to get back the boosters, which was gained from the game but there is a step to get back the boosters that were purchased.

    Let us know if you bought any booster package and want to get it back because you lost them then we'll give you the next steps.

    Thank you 🤗

  • LauraFSD1981LauraFSD1981 Posts: 4 Newbie

    The problem is that every time I clear my cell phone storage, and log in to my Facebook account, all my boosters disappear!

    And I can't play for Face either, because it's always a problem to load the page!

  • Freddy_Freddy_ Posts: 68,478 Crushing Legend

    @LauraFSD1981 Hi and welcome,

    if you clear your phone data you will LOSE your BOOSTERS, they are stored locally on the device. can only suggest not clearing your phone data or play via or the windows 10 app version of the game if you need to clear your phone regularly

  • LauraFSD1981LauraFSD1981 Posts: 4 Newbie

    The game data is on external storage, that is, on the SD card! So, I could NEVER miss the boosters of it!

    How does it happen ?? And my Windows is 7!

  • Freddy_Freddy_ Posts: 68,478 Crushing Legend

    @LauraFSD1981 You phone has an internal data storage, your SD card is for external storage. All mobile devices boosters are stored in the phone data. So clear this and as explained you will LOSE them. you can clear your cache but not the phone data

  • LauraFSD1981LauraFSD1981 Posts: 4 Newbie

    I don't know if I already explained it, but I clean ONLY THE CACHE and not the cell phone DATA!

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