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Lost my hints again, Golden diamond Trophy 🏆in hints

fabke
fabke Posts: 3,970

Hello,

I had to reinstall Candy Crush Saga also. Had send email to King Support.

Same problem as Saga, server problem.

I'm at level 1558 at CCS, so that's okay, password okay now with King.

I lost my golden Trophy 🏆in hints: printscreen downstairs. Hope support can fix it all?

Hope support can fix it all?

Thanks fabke

@Crazy Cat Lad @Origins7_Dale

Best Answers

  • Freddy_
    Freddy_ Posts: 68,477
    edited June 2021 Answer ✓

    @fabke Hi and welcome,

    Not everyone has the option to enable and disable the features in the game, all you can do is keep you game up to Date and hopefully you will get it back in a game update

    Thank you

  • kiara_wael
    kiara_wael Posts: 157,096
    Answer ✓

    Hi and Welcome to our Community

    Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.

  • Origins7_Dale
    Origins7_Dale Posts: 3,551
    Answer ✓


    Hi @fabke, @bearwithme @Sukanta_Biswas @kiara_wael,


    Guess you mean, you lost your *Master Trophies List Feature? Have updated you below. I do the *Scores, *Tips, etc... for it, but I am a *Soda Moderator, not a *Candy Moderator. Tagged a few of them for you, above.

    However, I will try to help. If you go to *Page 40 below, my *Tips cover this issue.




    • So you can have the "Master Trophies List" on both wifi & desktop. 
    • It may come as a test feature & leave or remain. 
    • If you do not have the "Master Trophies List" yet on your "Device". Then switch up. If on PC, go to wifi. If on wifi, go to PC. Never know what might show up. No guarantees you will get it, but it should increase your percentages on it, along with any "New" features or "Mini / Side Games" that may be released. Should direct connect your "Device" to your PC. Much better connection, or just use your PC. Be sure to "Sync"  up "ALL" devices.


    Can go to your *PC, download the *Win 10 PC - Desktop App, see if you get it back. The more *Devices you have with *Saga loaded on them, your chances increase on perhaps getting this. Have to keep it loaded & updated.

    Can contact *King Support, see what they say on it. One other player I know lost it, got it back after a few months. Also, you changed *Passwords a few times on the *Soda Game, if you recall. Did you do the same on *Saga? Not a good idea, because *Game Databases can become corrupted from you doing this, having multiple accounts or password changes, confuses them.

    Anyway, try the above, then contact *King Support if you have too, see what they say, then get in touch here with the *Saga CMs or *Candy Moderators above.


    Cyas Origins7 Dale, 😀

    6/22/2021

  • bearwithme
    bearwithme Posts: 16,707
    Answer ✓

    Hello @fabke - I’m glad everything seems to be back to normal for you now. As far as the lost boosters are concerned, you said you had to reinstall the game. If playing on a mobile device, the boosters and saved lives are stored locally on your device and if you deinstalled/reinstall the game, unfortunately you will lose that info which means you will lose any saved boosters and lives.

Answers

  • Freddy_
    Freddy_ Posts: 68,477
    edited June 2021 Answer ✓

    @fabke Hi and welcome,

    Not everyone has the option to enable and disable the features in the game, all you can do is keep you game up to Date and hopefully you will get it back in a game update

    Thank you

  • kiara_wael
    kiara_wael Posts: 157,096
    Answer ✓

    Hi and Welcome to our Community

    Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.

  • Origins7_Dale
    Origins7_Dale Posts: 3,551
    Answer ✓


    Hi @fabke, @bearwithme @Sukanta_Biswas @kiara_wael,


    Guess you mean, you lost your *Master Trophies List Feature? Have updated you below. I do the *Scores, *Tips, etc... for it, but I am a *Soda Moderator, not a *Candy Moderator. Tagged a few of them for you, above.

    However, I will try to help. If you go to *Page 40 below, my *Tips cover this issue.




    • So you can have the "Master Trophies List" on both wifi & desktop. 
    • It may come as a test feature & leave or remain. 
    • If you do not have the "Master Trophies List" yet on your "Device". Then switch up. If on PC, go to wifi. If on wifi, go to PC. Never know what might show up. No guarantees you will get it, but it should increase your percentages on it, along with any "New" features or "Mini / Side Games" that may be released. Should direct connect your "Device" to your PC. Much better connection, or just use your PC. Be sure to "Sync"  up "ALL" devices.


    Can go to your *PC, download the *Win 10 PC - Desktop App, see if you get it back. The more *Devices you have with *Saga loaded on them, your chances increase on perhaps getting this. Have to keep it loaded & updated.

    Can contact *King Support, see what they say on it. One other player I know lost it, got it back after a few months. Also, you changed *Passwords a few times on the *Soda Game, if you recall. Did you do the same on *Saga? Not a good idea, because *Game Databases can become corrupted from you doing this, having multiple accounts or password changes, confuses them.

    Anyway, try the above, then contact *King Support if you have too, see what they say, then get in touch here with the *Saga CMs or *Candy Moderators above.


    Cyas Origins7 Dale, 😀

    6/22/2021

  • fabke
    fabke Posts: 3,970
    edited June 2021

    @Freddy_ thanks for your advise, with start playing CCS I got everything back except the boosters.

    @Origins7_Dale yes now I have for all 1 password, I will make a URL and i have a tablet and laptop but did not use them anymore for a year, @kiara_wael thanks for helping

    Clear cache, update, put of mobile helps.

    With playing CCS now it game back in my events, I have 1 more diamond now I guess.

    Thanks

    @Crazy Cat Lad everything is okay now except the boosters, I had 2 important (2 UFO's), lost now

  • bearwithme
    bearwithme Posts: 16,707
    Answer ✓

    Hello @fabke - I’m glad everything seems to be back to normal for you now. As far as the lost boosters are concerned, you said you had to reinstall the game. If playing on a mobile device, the boosters and saved lives are stored locally on your device and if you deinstalled/reinstall the game, unfortunately you will lose that info which means you will lose any saved boosters and lives.

Hey! Would you like to give us your opinion?