Main menu/ play button unresponsive - game freezing

suebing · August 2021

I've got my old ipad now to use and its loaded onto that OK, so no idea why it won't work on my other ipad

Sukanta_Biswas · August 2021

https://community.king.com/en/candy-crush-saga/discussion/comment/1769925#Comment_1769925

Welcome to the King Community.

In some cases the game app can be corrupted suddenly and in that case we face various problems. If you've already followed the troubleshooting steps above but you still haven't found a solution then I would suggest you to uninstall the game app and then reinstall it.

I hope this solves your problem but please remember if you uninstall the game app you will lose all the stored boosters.

Please let me know if you need any more information or help.

Thank you!

wendietj · August 2021

Evening, I'm having exactly the same issue, seems to be after the latest update. Anyone have a solution, I have tried all the usual " turn off and on again" solutions. Would rather not delete and reload game if same issue persists. Thanks

King_admin · August 2021

This discussion was created from comments split from: Game Won’t Load.

Crazy Cat Lad · September 2021

This issue is still being looked into!

Meanwhile, please try the workaround steps on the page to get back to the game right away.

Thanks for your patience!

cyn1406 · September 2021

https://community.king.com/en/candy-crush-saga/discussion/comment/1767742#Comment_1767742

Correct - I have the same and mine is version .210 when I reload older versions then it works for a day or 2 until my tablet updates to latest version😞

cyn1406 · September 2021

King needs to sort this out. Latest version updates need debugging as none are working. I play 4 and 2 wks ago I started to loose them one after another. Its been 2 wks now since I played any of the games without having to download the older versions every 2 days, I'm fedup never had any issues with any of the games from the beginning over 5 yrs now.

melw23 · September 2021

Candy crush still isn't running . THIS ISSUE NEEDS TO REALLY BE SORTED OUT ASAP .

I'm gutted its still like it surely someone at king has the knowledge to repair it

melw23 · September 2021

IVE UNINSTALLEDCANDY CRUSH SAGA NOW IM TOTALLY FUMING THT THE ISSUE HAS NOT BEEN RESOLVED YET ! Disappointed with KING

Main menu/ play button unresponsive - game freezing

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