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Wrong currency for in-store purchases

DarloupDarloup Posts: 8 Level 2

Hello,

I live in Colombia and, until recently, my in-store purchases were priced in Colombian pesos (which is fine). I normally paid through Facebook Payments in Colombian pesos.

Recently ALL the prices in the in-store have been shown in EUROS - which doesn't suit me!

What must I do so that all the prices revert to Colombian pesos???

Best Regards,



,

Answers

  • kiara_waelkiara_wael Posts: 66,208 Candy Moderator

    Hi and Welcome to the King Community

     If you play on Facebook you have the payment details on your Facebook account settings.

  • Hey! Would you like to give us your opinion?

  • DarloupDarloup Posts: 8 Level 2

    Thanks for your fast reply.

    My FaceBook Pay settings only show my Credit Cards details - not the currency of payment... Since I live in Colombia, it should be in Colombian pesos - AS IT ALWAYS WAS THE CASE IN THE PAST.

    I repeat, King always priced its packs in the store in Colombian pesos in the past. It's only recently that they switched to Euros...

  • arwen777arwen777 Posts: 1,391 Level 5

    @Darloup I believe that the customer support would be more qualified to answer this question. You can contact them at the link below:


  • DarloupDarloup Posts: 8 Level 2

    Hello, and thanks for the link!

  • hechicerillahechicerilla Posts: 10,047 Ambassador

    Hello 👋

    Welcome to the King community.

    The Currency price of in-game items will be determined based on the location of the game. Currently, if you change your game location and set Colombia, prices will be determined according to the Colombian currency. To configure it read 👉 HERE.

    Hope you can fix it, otherwise please let us know again.

    Thank you and keep enjoying

  • DarloupDarloup Posts: 8 Level 2

    Thank you for your fast reply which, unfortunately, didn`t help.

    I always play CCS on my PC through FaceBook. The page address is apps.facebook/candycrush/etc

    I followed the link you sent me. The first step is:

    "-First remove the connection to Facebook (on the game’s start menu tap the Settings down to the left > Cogwheel > Log out)."

    When I click on the cogwheel, I DO NOT have the option to remove the connection to FaceBook. Only how to toggle sounds/music plus option "How to play" and option "functionalities".

    I wish to stress that, in the past, all the prices were in Colombian pesos. It suddenly changed a few days ago without my having modified any setting on my PC...

  • DarloupDarloup Posts: 8 Level 2

    Well, I don't know what was done (if anything), but the prices in the in-store have now reverted to Colombian Pesos. Suddenly.

    I can thus now purchase again (which I do regularly)!

    All the best,

    Henry

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