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⛔️ Temporary game issues 27 October
Crazy Cat Lad
Posts: 13,551 Community Manager
We are experiencing a temporary server issue which is affecting Candy Crush and several other of our games at the moment.
This issue may give various error messages when playing on Facebook or on King.com and stopping the games to load properly.
Connection issues with your game account, ads and purchases on mobile devices and via the Windows app are also affected by this.
Our Help Center pages and Player Support contact form are also affected. Therefore you may experience loading issues when finding an article or contacting Player Support.
We are working on a fix and to get everything back on track and counting on having this sorted out shortly.
Thanks for your patience!
Best Answers
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Crazy Cat Lad
Posts: 13,551 Community Manager
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Crazy Cat Lad
Posts: 13,551 Community Manager
This discussion has been closed.
Answers
What about the progress I made that I’ve now lost due to this issue? I wanted to buy hammer to get rid of last jelly I had over 9000 orange towards 10000 target and full win streak bundle? Will these be replaced
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5 · 3Helpful 2Woah! Sweet Love HahaFix it!!
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2 · 1Helpful Woah! 1Sweet Love Haha(EDITED by CM - Unsupported language)
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1 · 1Helpful Woah! Sweet Love HahaDoes it affect the progress?
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1 · 1Helpful Woah! Sweet Love Hahanot happy. Couldn’t purchase booster hammers lost all my lives and boosters. I pay good money for gold and can’t even purchase things and lose all progress
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1 · 1Helpful Woah! Sweet Love HahaWork quickly please.!
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0 · Helpful Woah! Sweet Love Hahasame issues, worth sending an email to find out how this will be compensated for players who have paid to play. Not happy
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1 · 1Helpful Woah! Sweet Love HahaIf i will lost my position, i will unistall this game.... It is annyoing this connection error.
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0 · Helpful Woah! Sweet Love Haha@J2theESS We are working on it!
@HandonWay No, all progress is saved and if you lose it you can restore it as soon as the connection issues is fixed.
@hailz1989 Purchases should be working again as soon as the issue is fixed. Thanks for your patience!
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1 · Helpful Woah! 1Sweet Love HahaDo you think it will be fix today? Or it will take more time?
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0 · Helpful Woah! Sweet Love HahaNooo, I was so close passing this level 😭😭😭
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1 · Helpful Woah! Sweet Love 1HahaI lost a lot of things, ex when I was playing the game suddenly stopt. I was almost winning the level, had stil a few turns left and the game stopt. Are we getting some compensation for the problems? Thx
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0 · Helpful Woah! Sweet Love HahaAww I thought it was my network until I got in here to see is a major problem from here , I hope it will restore soon and compensate most of us . Thanks
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1 · Helpful Woah! 1Sweet Love HahaNot happy! Had a long win streak for finishing 1st in over 130 games! I had better not lose this!
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0 · Helpful Woah! Sweet Love HahaShould say fastest to the finish in over 130 games!
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1 · Helpful Woah! Sweet Love 1Haha