Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
⛔️ Temporary game issues 27 October
Crazy Cat Lad
Posts: 14,124 
We are experiencing a temporary server issue which is affecting Candy Crush and several other of our games at the moment.
This issue may give various error messages when playing on Facebook or on King.com and stopping the games to load properly.
Connection issues with your game account, ads and purchases on mobile devices and via the Windows app are also affected by this.
Our Help Center pages and Player Support contact form are also affected. Therefore you may experience loading issues when finding an article or contacting Player Support.
We are working on a fix and to get everything back on track and counting on having this sorted out shortly.
Thanks for your patience!
45
Best Answers
-
Issue update!
This issue has been fixed for many players already and the games are running and connecting correctly!
We are still working on this to get it solved for all players as soon as possible.
Thanks for your continued patience!
9 -
Issue update!
We are happy to announce that this issue has now been fixed and all game should be back to normal.
Thank you all for your patience during this time when we have been working on to get it resolved.
7
Answers
-
What about the progress I made that I’ve now lost due to this issue? I wanted to buy hammer to get rid of last jelly I had over 9000 orange towards 10000 target and full win streak bundle? Will these be replaced
5 -
Fix it!!
2 -
(EDITED by CM - Unsupported language)
1 -
Does it affect the progress?
1 -
not happy. Couldn’t purchase booster hammers lost all my lives and boosters. I pay good money for gold and can’t even purchase things and lose all progress
1 -
Work quickly please.!
0 -
same issues, worth sending an email to find out how this will be compensated for players who have paid to play. Not happy
1 -
If i will lost my position, i will unistall this game.... It is annyoing this connection error.
0 -
@J2theESS We are working on it!
@HandonWay No, all progress is saved and if you lose it you can restore it as soon as the connection issues is fixed.
@hailz1989 Purchases should be working again as soon as the issue is fixed. Thanks for your patience!
1 -
Do you think it will be fix today? Or it will take more time?
0
This discussion has been closed.
