⛔️ Temporary game issues 27 October

Crazy Cat Lad

We are experiencing a temporary server issue which is affecting Candy Crush and several other of our games at the moment.

This issue may give various error messages when playing on Facebook or on King.com and stopping the games to load properly.

Connection issues with your game account, ads and purchases on mobile devices and via the Windows app are also affected by this.

Our Help Center pages and Player Support contact form are also affected. Therefore you may experience loading issues when finding an article or contacting Player Support.

We are working on a fix and to get everything back on track and counting on having this sorted out shortly.

Thanks for your patience!

Crazy Cat Lad

Issue update!

This issue has been fixed for many players already and the games are running and connecting correctly!

We are still working on this to get it solved for all players as soon as possible.

Thanks for your continued patience!

Crazy Cat Lad

Issue update!

We are happy to announce that this issue has now been fixed and all game should be back to normal.

Thank you all for your patience during this time when we have been working on to get it resolved.

michellemaskell

What about the progress I made that I’ve now lost due to this issue? I wanted to buy hammer to get rid of last jelly I had over 9000 orange towards 10000 target and full win streak bundle? Will these be replaced

J2theESS

Fix it!!

joony

(EDITED by CM - Unsupported language) 

HandonWay

https://community.king.com/en/candy-crush-saga/discussion/353512/%EF%B8%8F-%EF%BB%BFtemporary-game-issues-27-october

Does it affect the progress?

hailz1989

not happy. Couldn’t purchase booster hammers lost all my lives and boosters. I pay good money for gold and can’t even purchase things and lose all progress

totallydonny

https://community.king.com/en/candy-crush-saga/discussion/353512/%EF%B8%8F-%EF%BB%BFtemporary-game-issues-27-october

Work quickly please.!

shubt

same issues, worth sending an email to find out how this will be compensated for players who have paid to play. Not happy

DAMIAN25

If i will lost my position, i will unistall this game.... It is annyoing this connection error.

Crazy Cat Lad

@J2theESS We are working on it!

@HandonWay No, all progress is saved and if you lose it you can restore it as soon as the connection issues is fixed.

@hailz1989 Purchases should be working again as soon as the issue is fixed. Thanks for your patience!

DAMIAN25

Do you think it will be fix today? Or it will take more time?