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Something sticky is going on and the levels are freezing for some players when the level is completed or has failed.
This issue is being looked into and hopefully fixed soon.
Please stay tuned here for any news or updates on this!
Sorry for your frustration! Stay positive, it will be resolved very soon :)
Did all as king said, updated Facebook app also, still freezing. Fab 5 team needs 35 points in 4 hours and I havenāt be able to play two games in a row for 12 hours. I think this is the final straw at 10374.
Well if this page should help,I don`t see it,nobdy helps me
I noticed this week that King made some changes with the level complete animations and the way that levels end. I'm wondering if that is causing issues for some. I am sure it will be addressed soon!
Well, I hope I am wrong too. It was just a suggestion that occurred to me since I did notice quite a few new animations this week.
So they still haven't learned? More really unnecessary (useless) changes yet to come? Causing more really frustrating glitches? In a way I hope you're wrong about this. And in a way I'm hoping this post will explode with complaints. The changes they're doing have proven not to improve the game quite often.
Hi there.
It looks like King is changing the level complete animation. I noticed it today on my Windows CC app. I have a feeling it is bugged and causing issues for some since it is a new feature.
Like all the comments before me.
Screen freezing after each life lost.
Having to close and reopen the game every time. Playing the game a long time sort it out
Iāve tried the troubleshooting and no difference made. The game is still freezing after each game
still freezing after each game on windows and chrome are you aware
And btw I am on level 7861
I still need help,I have reset my wifi thing,scan for virusses nothing....One level playing means refreshing on my laptop on my phone nothing helps,I even played at a friendshouse because of different wifi ...nothing.
Mine freezing after every game. The only way I can unfreeze is to turn off my device and restart. Iāve tried the troubleshooting and no difference made. I usually play everyday but I canāt deal with this issue itās boring and I have started playing a different game
Let us know if you were able to resolve your problem or if ya still need help :)
I know @Glenn1972, but this issue (I call it an issue because it is), I'd like to see King acknowledge it, and do something about it. Even though there's just a couple of comments at this post doesn't mean it's not affecting loads of players. Believe me, it's really happening to loads. I'm just trying to wake up the developers here (when it really is bedtime for me now). But please, do wake up, thank you..
Welcome to the King Community.
Can you let me know if your problem is the same as the link?
I hope to hear from you soonš
As our friend @Glenn1972 has already given you information there is some work going on in the game at the moment and that is why we are experiencing a number of temporary problems. Your game will probably be normal as soon as their works in the game are completed, but I will be back here as soon as I get the latest information.
Thanks in advance for your patience and support.Ā
Thanks, @Glenn1972 , hopefully it is resolved soon!
Thank you for your feedback @dashwood32097 š¤
Hopes were, that would help you
Since our last communication I read that our Player Support team at Candy Crush is looking into what many of us are experiencing in our game features
We all are patiently awaiting a resolve
Thank you very much, you are a pleasure to work with
Hi, Glenn, thanks. Problem is still ongoing today.
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I hoped that this site would help me but I write and write and nobody helps me,so this has no function there is no help here
He he finally he works normal,only the icecreams doesn`t work but oke...
That's great news! I'm so glad to hear that :)
Now it seems one device will get new game, not the other. King definitely should reimburse people who can't use their time due to restarting over and over. This is what I get.
hi How I can pass level 290 It is so hard Please supporting me
Please recover my progress level after reset my phone
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection š
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
whereās my 30 gold bars after passing to level 6200 I fill cheated
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
