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I keep winning weekly game but I am not receiving anything for it.

Melanie_Bowler
Melanie_Bowler Posts: 1

Level 1

edited January 2022 in Support

I keep winning weekly game level this week but I don’t seem to receive anything for it.

Answers

  • _Elsa_
    _Elsa_ Posts: 37,048
    Hi @Melanie_Bowler which challenge are you referring to?  Are you aware that with these challenges that you have to wait until the challenge ends to see where you place on the leader board.  

    To qualify for the reward, you must have been in the top 3 on the Leader Board at the exact time when the challenge finished.  It cannot be at any point during the event.   When it ends, you will be able to see where you ranked and then the rewards will be paid out.  If you didn’t wait until the event ended, then you might have been bumped down in the rankings by others who played to the end.  

    In the future, please do a print screen showing that you were in one of the top 3 and then post it here as proof.

  • FranCarol
    FranCarol Posts: 18

    Level 2

    I also have won 2 weekly game challenges and didn’t get my rewards. I had double the amount of played games in the last gold bar challenge 10 minutes before it ended but had to walk away for a bit, when I came back, nothing. There should be a place we can go to check who won these challenges.

  • kiara_wael
    kiara_wael Posts: 155,909

    Hi and Welcome to the King Community

    Make sure updated your Apps and If you miss a reward from any other feature, please report this to our Player Support Team here

    The screen shots are from all stats features and there are no rewards given from those.

    This thread since 2018, Please feel free make a new post

    Thank you

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