Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Why are all my prizes gone?
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Answers
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Hi @adeleis_1
I am sorry that you have lost all your boosters and gold bars. Please trying logging out of the game then log back in to the game. Also try restarting your device. Sometimes restarting your device after updating helps. Let us know if this helped or not. 👍
If you have uninstalled and reinstalled your game, you will lose all your boosters but not your gold bars. You can not get the saved boosters back but you can get your purchased gold bars back. Please contact customer support at the bottom of this page if this doesn’t help. 👍
Teresa 🦋🌺🦋
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Hi and welcome to the Kung Community
We're sorry for your inconvenience, but you need to contact our Player Support Team here, as there are no deals in our community on such issues. You can contact our Player Support via the Help Center option from the Game Settings menu.
Please check links bellow about lose booster!
