Since joining the King Community, my game states it is not connected to the internet. How do I conn?

msmarge311 · February 2022

How can I get my game to connect to the internet? My Ipad is completely connected, but my game states I will receive my rewards when I have internet connection.

aijaziqbal · February 2022

https://community.king.com/en/candy-crush-saga/discussion/comment/2066281#Comment_2066281

Hi and Welcome to the Community.

This Connection issue is a long term issue and i am sorry to inform you that you have to reinstall the game application ( you will lose all the stored boosters and lives) but you will recover your goldbars and progress level.

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Thanks.

kiara_wael · February 2022

Hi and Welcome to the King Community

Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.

Sukanta_Biswas · February 2022

https://community.king.com/en/candy-crush-saga/discussion/363822/since-joining-the-king-community-my-game-states-it-is-not-connected-to-the-internet-how-do-i-conn

Welcome to the King Community.

The game app is corrupted for various reasons and if the app is corrupted we get such error messages but sometimes we can get the solution through some simple troubleshooting steps. Please follow the troubleshooting steps below and if you get an error message while following the steps show me a screenshot of it.

Check app update > Log out game > Restart device > Open game and Log in.

Looking forward to hearing from you soon!

Thank you.

msmarge311 · February 2022

Thank you for your response. I cannot log out of my game because it states it isn’t connected to the internet. I am attaching screenshots of messages.

aijaziqbal · February 2022

https://community.king.com/en/candy-crush-saga/discussion/comment/2066281#Comment_2066281

Hi and Welcome to the Community.

This Connection issue is a long term issue and i am sorry to inform you that you have to reinstall the game application ( you will lose all the stored boosters and lives) but you will recover your goldbars and progress level.

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Thanks.

Since joining the King Community, my game states it is not connected to the internet. How do I conn?

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