Can't connect to server

rbay · July 2021

My Candy Crush Saga has not been connecting to the server for many days to a week. It happened either when I made a purchase or was accepting a reward. I didn't get whatever it was. I just kept playing and now realize my progress will never save because I can't log in. I've tried connecting through Facebook and creating a new account. Nothing works. How can I save my progress? I was logged in, but some how it stopped connecting to the server. Candy Crush Soda connects just fine.

kiara_wael · July 2021

Hi and Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE

Freddy_ · July 2021

@rbay Hi and welcome,

If your error is like below, then unfortunately there is no fix for this at present and all you can do is uninstall and reinstall the game, but if it is a mobile device you will LOSE any Stored BOOSTERS and LIVES

If error is not like below please post a screenshot of your issue and we will try to advise you again

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Thank you

tltgirl · October 2021

Here's an idea - spend money on programmers and not Khloe Kardashian!! I play on a phone, so I will lose everything if I restart - not the 1st time this has happened!! You clearly make enough money if you are paying Khloe to pay for programmers!!

Sukanta_Biswas · October 2021

https://community.king.com/en/candy-crush-saga/discussion/comment/1857190#Comment_1857190

Restarting the phone does not mean that you will lose all boosters.😊If this is the case with you, then there must be a problem with your device, which means your game app is crashing.

However, which device are you using for this game?

tltgirl · October 2021

I restarted the phone and nothing changed. Last time this happened I had to clear the cache, sign out and back in and lost all boosters, etc. I am using an android (Samsung)

Sukanta_Biswas · October 2021

https://community.king.com/en/candy-crush-saga/discussion/comment/1859046#Comment_1859046

In case of mobile devices, all your stored boosters may be lost due to any problem with the Game app because the boosters are stored locally in the phone memory. Since boosters are stored locally on device memory, we cannot guarantee that your boosters are secure.

However, Please check HERE.

Thanks!

AnnaErrington · March 2022

My game (candy crush saga) will not connect to the King server either. 11421 -11465 as completed levels are on my computer but not on the server. I downloaded it on a laptop and it shows golden crowns where I got first try but no record if I did complete the level. Right now if my computer crashed those work plus my purchaces and use of gold bars would be completely lost. I daresnt reinstall on my computer else those 3 episodes would be lost. :-(

Can't connect to server

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