Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and Welcome to our Community
Please email Player Support so they can take a closer look at this and help you out.
Go to the Settings in the upper right corner of the Saga map in your game. Choose Help Center, then the topic and you'll find 'Contact us' in the bottom of the page.
Remember to choose "Purchases & Gold Bars" as the topic for this issue!
Welcome to the King Community.
As discussed above, this problem can occur for a variety of reasons and in some cases can be solved by following a few troubleshooting steps. Please follow the troubleshooting steps below.
Check app update > Log out game > Restart device > Open game and Log in.
If the troubleshooting steps are not resolved, contact our Player Support directly from the game's help center.
Thanks!