Delete progress !!!Starting from level 1

dimm67 · May 2022

Starting back from level 1

Tess92 · May 2022

https://community.king.com/en/candy-crush-saga/discussion/comment/2181623#Comment_2181623

Hi @dimm67 and welcome to the King Community! 🤗

If you want to restart the game from level 1 and you have an account connected to Facebook, you must send an email to Player support.

NOTE: You will need to enter the exact same email that you use for login on your Facebook account so Player Support can locate your game and account.

Click here to contact Player Support:

https://soporto.king.com/contact

Tess92 · May 2022

@dimm67 When you have received a reply from Player Support that the game has been reset, please clear the cache and cookies on your browser before you open the game the next time. The browser's cache memory may otherwise restore the game when opening it.

Tess92 · May 2022

https://community.king.com/en/candy-crush-saga/discussion/comment/2181666#Comment_2181666

I think this time there is no need because they should be able to trace your account from the email, but if they ask you, you can write your game ID following their response.

kiara_wael · May 2022

https://community.king.com/en/candy-crush-saga/discussion/370517/delete-progress-starting-from-level-1

Hi and Welcome to the King Community

If you suddenly are back to level 1 or the game has been lost, check HERE how to get it restored

dimm67 · May 2022

thanks but i want to start back from level 1

kiara_wael · May 2022

https://community.king.com/en/candy-crush-saga/discussion/comment/2180652#Comment_2180652

Hi @dimm67 . Thank you for replying back

Please check this page , may help

https://community.king.com/en/candy-crush-saga/discussion/310707/reset-the-game-back-to-level-1

Thank you

Lindark · May 2022

You can always sign out of your account and start over that way. You could make a new email address and link it to that as well.

betchiegrl29 · May 2022

https://community.king.com/en/candy-crush-saga/discussion/370517/delete-progress-starting-from-level-1

Hello. Welcome to the community..

have you signed in to facebook or kung community in order to retrieve your level?

dimm67 · May 2022

https://community.king.com/en/candy-crush-saga/discussion/comment/2181367#Comment_2181367

i ve signed in to facebook

Tess92 · May 2022

https://community.king.com/en/candy-crush-saga/discussion/comment/2181623#Comment_2181623

Hi @dimm67 and welcome to the King Community! 🤗

If you want to restart the game from level 1 and you have an account connected to Facebook, you must send an email to Player support.

NOTE: You will need to enter the exact same email that you use for login on your Facebook account so Player Support can locate your game and account.

Click here to contact Player Support:

https://soporto.king.com/contact

Tess92 · May 2022

@dimm67 When you have received a reply from Player Support that the game has been reset, please clear the cache and cookies on your browser before you open the game the next time. The browser's cache memory may otherwise restore the game when opening it.

dimm67 · May 2022

https://community.king.com/en/candy-crush-saga/discussion/comment/2181656#Comment_2181656

the previous time that i ve restated the game you asked my game id and my mail .. where do i sent them again?

Tess92 · May 2022

https://community.king.com/en/candy-crush-saga/discussion/comment/2181666#Comment_2181666

I think this time there is no need because they should be able to trace your account from the email, but if they ask you, you can write your game ID following their response.

Delete progress !!!Starting from level 1

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