I lost all my levels and candy crush I got put back to level one how do I get my original levels bac

Question

I lost all my levels in Candy Crush Saga how do l get my levels are back

kiara_wael · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/2235400#Comment_2235400

Hi and welcome to the King Community

Please email Player Support so they can restore the levels manually on your account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic

and check this page for info

https://community.king.com/en/candy-crush-saga/discussion/251570/%EF%BB%BFhave-you-lost-your-levels-heres-how-to-get-them-restored

Please feel free post in new thread since this from2018

babemtown · Answer

I have lost all my levels and am back at level 36. I was somewhere on the 2000 levels. Good you check and get me back to my levels.

Thanks

Barb

MarkHawk · Answer

Hi Brian,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

- Mark