💻️⛔️ Purchase issues on Windows app via Microsoft Store (Fixed)

Tess92 · June 2022

Hi @beth01011954 and welcome to our Community! 🤗

Thanks for your feedback, I'll pass it on to the game team.

PS: Thanks for the screenshots @Glenn1972 ❣️

beth01011954 · June 2022

https://community.king.com/en/candy-crush-saga/discussion/comment/2263862#Comment_2263862

Yes -- that's what I see. It just started about 3 days ago. Everyone else is happy to take my money, so something seems to have changed with the game. Sorry it's happening to you too, but glad it's not just me :)

Glenn1972 · June 2022

https://community.king.com/en/candy-crush-saga/discussion/comment/2263952#Comment_2263952

Hi beth01011954 , that is when it started with me - 3 Days ago from this date

beth01011954 · June 2022

That's good data for the game team to know. Hopefully our moderator - Tess92? - can pass this along as well as the initial posts.

Glenn1972 · June 2022

I also checked and changed my payment method to my card which didn't help so I went back to my normal payment method

I contacted Microsoft support. Got no help there.

beth01011954 · June 2022

It's still happening. It's extremely frustrating -- I cannot buy any bars to finish a level where I am so close, and cannot take advantage of any special offers. I also am unable to win any more gold bars, because I am not able to complete some levels without getting a booster. I'm on level 12032, so the levels are often pretty hard.

Is it just me -- and Glenn1972 ??