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I dunno if you have the helper on or not but you can quickly reach a point where there are no moves left yet the helper might think there is IF there is a candy underneath those glass blocks that matches, one that the player cannot move !!
So that's the design problem here - the helper thinks you can still move when you cannot and you actually need a re-shuffle, as would be the norm.
At least that's the theory ! I'm hoping you can shed some light on it ;)
Hello @Nak3D see if this previous post helps at all. I haven't seen a crystal candy in my game yet, but reading the linked thread it seems you can move a candy into a crystal candy, but not out. The Hint function does not make this clear, but if the hint is showing a move near a crystal candy then it should indicate that a candy can be moved in to make a match