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Crash to desktop windows 10 app

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Graeme_London
Graeme_London Posts: 96 Level 3
in Support

Every time I try to play, it gets as far as sending lives and tickets to others and then takes me back to desktop - if I do not choose to send lives or tickets the app works perfectly well.

App version is  1.1030.8.0

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Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager
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    Hi Graeme- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Let's try and get your game back on track!

    a. Please close all apps and restart the device

    b. Please check for any updates for your device and apps: http://windows.microsoft.com/en-us/windows-10/check-for-updates-for-apps-and-games-from-windows-store

     c. As a last resort, try re-installing the game as it usually fixes most issues. Simply make sure before reinstalling that your game progress is backed up via Facebook or the Kingdom. 

    Please also note that any boosters or extra lives stored in the game may also be lost during this process. 

    Let me know how you get on :-) 

    Have a sweet weekend! 

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