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⭕ Why can't I play in landscape mode anymore? Game too small!
Hello, Crushers!
We know you're busy matching those candies, but you might have noticed recently that you're no longer able to play our game in landscape mode.
You know, when you hold your device horizontally. Now you can only play in portrait mode when it's upright.
Don't worry, there's nothing wrong with your device. We've made some necessary changes to ensure that the content we create for you continues to be entertaining and of the highest quality.
We understand you might be disappointed by this change, but rest assured, everything we do is about making our games even better and even more enjoyable for you.
We always want the game to be fresh and fun. It's just that sometimes we have to remove a feature to make room for new exciting ones.
Thank you for being so understanding, and have a Sweet day 🍭
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Best Answers
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Thank you very much for reporting this 👍
The Saga map is currently being tested, and there might be an issue where the game might not be appropriately scaled we are looking into this.
We apologize for the inconvenience caused, and we'll make sure to pass on your feedback to the team 😉
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Hello Listy there is nothing you can do about the orientation of your game as it is the result of a test being conducted by King. Hopefully you will find that your part in the test ends after a few weeks.
You can read more about the issue by clicking on the link below
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Unfortunately @Marlou2204 that isn't how tests work. You will have to wait until the test is over before your screen is returned to normal.
Hopefully yours and everyone else's negative feedback about this unwarranted change will be made clear to King by our CMs @Novapichu and @QueenB
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Hi @Marlou2204
And there is no way I can contact King directly to ask to be deleted from the test group?
Good question Marlou. In theory I guess you can contact Player Support and tell them how much you dislike the forced orientation. No software should be allowed to override the settings of our own devices without our permission.
I imagine though that they would give you some waffle about test groups being random and how they have no control over who gets them. Personally I don't totally believe this especially as you and a lot of other people have received the test more than once.
To be honest if everyone that is part of this unwanted change would email Player Support and leave a one star review on their app store because of this change then perhaps King would listen. It is clear from how they keep repeating this test (since Oct 2021) that they aren't listening to our feedback here.
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Hello @Pharmer58🤗 Hearty Welcome to our lovely King Community!
I am sorry to say that this is not a glitch, but a test that the Candy Crush Studio team is running for some reason!! We do not know when (and if) it will turn back to the landscape mode 😕😕
Please keep an eye on the main thread --> "Why can't I play in Landscape Mode anymore"
I am sorry that I do not have any good news to share at present!!
Please let me know if you have any further questions! You can reply by simply typing in the blank box given below to my comment.
Thank you for joining our Community and sharing your opinion🍫🍫
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moving to center in Landscape Mode used for Portrait Mode.
moving to center during development of New Map on Landscape Mode in early year, Ribbon Banner not work Landscape Mode due to big size as well as Events Icon (e.g. Episode Race, Piggy Bank) at left. could be fit to small size for Ribbon Banner at Center in Landscape Mode.
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Hello everyone!
We appreciate that you’ve shared your experience for this change to only being able to play in portrait mode and I will gladly share this with our team.
We understand that this change may not be optimal for all. Rest assured that your voice has been heard and comments are being shared with the Studio about this change.
I can confirm that some players who are playing through Windows 10 app can still play in landscape but this will soon be changed to portrait as all other devices.
We are always striving to improve the service we provide and your player experience. Thank you again for sharing your feedback and for taking the time to reach out to us.
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Hello @Car22🤗 Hearty Welcome to our sweet King Community!
I am sorry! But, you are not going to like the answer... Because, the small screen is a change that was brought in by the Candy Crush game studio. And, as players, there is nothing we can do to change it. The studio has decided to keep it and brought in the change to all devices - mobile devices and computers - Facebook Browser version and App version 🙃🙃
If you have any further questions, please post back by typing in the blank box given below to my comment.
Thank you for joining our Community and have a great rest of the day🍫🍫
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Hi and Welcome to the King Community
Recently a changed was made in the game to only let players play in Portrait mode (this is how the game would look like when playing on a phone). This change is also effective on Windows. Currently there’s no plans on changing this back, but please leave your feedback on the change in this discussion.
You can also find more information about the change here: https://community.king.com/en/candy-crush-saga/kb/articles/2165-why-cant-i-play-in-landscape-mode-anymore
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Hello @SJShip🤗 Hearty Welcome to our sweet King Community!
I am sorry to say that I do not have a better news for you... It is the change that was brought in by the Candy Studio and it is here to stay!! Unfortunately, we- as players, cannot do anything about it, except for leaving feedback and hope that they will listen and change the way it was!!
I am sorry that I do not have a better answer for you! Please let me know if I can assist you with anything else. You can reply by simply typing in the blank box given below to my comment.
Thank you for joining our Community! Have a great rest of the day🍫🍫
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Hello @pittpat🤗 Hearty Welcome to our sweet King Community!
I am sorry to say that I do not have a better news for you... It is the change that was brought in by the Candy Studio to all platforms -- mobile phones; Facebook browsers & Microsoft App version; and it is here to stay!! Unfortunately, we- as players, cannot do anything about it, except for leaving feedback and hope that they will listen and change the way it was!!
I am sorry that I do not have a better answer for you! Please let me know if I can assist you with anything else. You can reply by simply typing in the blank box given below to my comment.
Thank you for joining our Community! Have a great rest of the day🍫🍫
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Hello @Zinnia77🤗 Hearty Welcome to our sweet King Community!
I am sorry to say that I do not have a better news for you... It is NOT possible to change how the screen looks, because it is a change that the Candy Studio brought in to all platforms -- mobile phones; Facebook browsers & Microsoft App version; and it is here to stay!! Unfortunately, we- as players, cannot do anything about it, except for leaving feedback and hope that they will listen and change the way it was!!
I am sorry that I do not have a better answer for you! Please let me know if I can assist you with anything else. You can reply by simply typing in the blank box given below to my comment.
Thank you for joining our Community! Have a great rest of the day🍫🍫
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Hi and Welcome to the King Community
Recently a changed was made in the game to only let players play in Portrait mode (this is how the game would look like when playing on a phone). This change is also effective on Windows. Currently there’s no plans on changing this back, but please leave your feedback on the change in this discussion.
You can also find more information about the change here: https://community.king.com/en/candy-crush-saga/kb/articles/2165-why-cant-i-play-in-landscape-mode-anymore
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Hi and Welcome to the King Community
Recently a changed was made in the game to only let players play in Portrait mode (this is how the game would look like when playing on a phone). This change is also effective on Windows. Currently there’s no plans on changing this back, but please leave your feedback on the change in this discussion.
You can also find more information about the change here: https://community.king.com/en/candy-crush-saga/kb/articles/2165-why-cant-i-play-in-landscape-mode-anymore
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Hello Suzanne @SuzanneDR🤗 Hearty Welcome back to our sweet King Community!
The Portrait mode is a "change" that was brought in by the Candy Studio. They have been sending the portrait mode to all devices slowly!
Unfortunately, it cannot be changed back and the small screen is here to stay😕 As players, all we can do is leave our feedback for the Studio to read and hope that they will hear us!!
Please let us know if there is anything else we can help you with!
Thank you for joining our Community! Have a great weekend ahead🍫
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Hi and Welcome to the King Community
Sorry for the inconvenience and thank you for the feedback. Recently a changed was made in the game to only let players play in Portrait mode (this is how the game would look like when playing on a phone). This change is also effective on Windows. Currently there’s no plans on changing this back, but please leave your feedback on the change in this discussion.
You can also find more information about the change here: https://community.king.com/en/candy-crush-saga/kb/articles/2165-why-cant-i-play-in-landscape-mode-anymore
Answers
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I am a regular Candy Crush player, and I log into King.com through facebook, playing on ay Windows 10 version laptop.
I may have accidentally changed a setting, as since yesterday, my gaming screen size is reduced, making it less easy to use. The "active" part of the Candy crush game page is now a sort of insert, a small part of the overall page.
Has anyone else had this problem? Any advice on how to get my original screen size back would be much appreciated
Many thanks and kind regards to all Candy Crushers out there
mooreen x
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Hi mooreen!
Sounds like you've used the zoom feature in the browser. If you hold down the CTRL key while using the scroll wheel on your mouse you'll get the result you're describing. To reset the zoom just look for the magnifying icon in the URL field of your browser.
Cheers :-)
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Thank you Combo!!! That worked!!!Hi mooreen!
Sounds like you've used the zoom feature in the browser. If you hold down the CTRL key while using the scroll wheel on your mouse you'll get the result you're describing. To reset the zoom just look for the magnifying icon in the URL field of your browser.
Cheers :-)
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Last night, the game still showed "wide-spread" at my PC (playing through FB), now it shows to me like I'm playing on a mobile device I guess. Was this a deliberate change? Or am I in some "testgroup"? If this is one of your "tests", I most certainly don't like it at all. I'm really looking forward to see the game wide-spread again.
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Welcome to the board, candy crushin' girl! 🎉
What browser are you guys using? I just opened the game on FB using Chrome and Firefox. No resizing. Updated both browsers and it's still fine. Have you tried another browser?
Someone reported the same e-shoe on Reddit the other day. I checked and it was OK. So he tried another browser and said it was good there. 👍
P.S. If you were to use a mobile emulator, you could choose how to see the game - in landscape or portrait view. Both could be resized to fit your whole screen if you wanted to. However, you'd need to commit to playing that way as you'll have no boosters at the start - just your gold bars and progress (and Sam's streak if applicable).
