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Candy Crush Saga "An error has occurred. We're doing our best to fix it, please try in a moment.
Henry_Hm_Chan
Posts: 112 
in Support
When loading Candy Crush Saga on PC, it says "An error has occurred. We're doing our best to fix it, please try in a moment." This has been happening for the past week. I played under Chrome/Win7. Same thing under Edge/Win10. OK if play on iPad (iOS 9.3.5). Clearing cache etc no help. My chrome is 525/555 under HTML5 test. I am at level 3134. Is this because I exhausted my Gold Bars and hasn't buy any new ones yet?? Pls help...
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Answers
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Hi Henry, can you possibly upload a print screen so that we can see what's going on? If you cleared the history, try logging out of Facebook and logging back in to see if this helps. It has nothing to do with your gold bars or any purchases. Sometimes you might get an error message if the team is working on the game but it shouldn't last as long as you are mentioning.
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Thanks Elsa for the prompt response: (a) print screen - same as that from Elsa Chau. A Youtube link to video:
https://youtu.be/T5FCm14OqXQ (b) cleared history (and all browsing data), logged off from PC and iPad, rebooted computer - still doesnt work (c) Yes, I bought gold bars on iPad, no help (d) this happened to other games before (CC Soda/Jelly/FH Super) but never to CC. Usually they are fixed in the next round of game update. However, they usually affect everybody due to some bug in the software. In this case, I know some people who are fine. I am worried it is the particulars of my account that caused this problem. Pls help.... -
Hi guys, thank you all very much for writing here. I am going to elevate this to my King Admin but she won't be in the office until tomorrow. She will notify the King team what is going on and hopefully it can be fixed in a short period of time. In the meantime, can any of you try another browser instead of Chrome? I use Firefox and Opera but there is also Edge too. Please try those browsers all of you and let me know if you were able to play. I can surely relate to withdrawal symptoms!
