Candy Crush Saga "An error has occurred. We're doing our best to fix it, please try in a moment.

Hey..all..just tried to log in and found problem fixed..game can be loaded and play..

All comments

Wong_Dik_Dik

I have the same problem. However, I can still play the game on the other PC or on my phone. Please help me to fix it. Thanks.

Robin_Yung

Also from Hong Kong

Shatin, HK. Using Edge via Netvigator

From Tuen Mun Too

, I am using Netvigator

Yes, I am from HK. The problem might be even with a specific ISP. I use Cable TV HK. The game played OK via Opera/VPN!

Yay! Thanks for posting Henry to let me know that you have it working on Opera. Always keep in mind that there is more than just Chrome out there. I have 4 browsers on my desktop - Chrome, Firefox, Opera and Edge.

Thomas_Tsang

I can play with window 7 with Chrome, but not with Mac with Chrome

Agreed, I tried different browsers and still had the problem.

same here..problem existed in more than a week already

Cezdiamond said there might be a problem with HK. I am located in HK, so I tried to play it using the standard VPN in Opera. It worked!! Loading is very slow, including the levels, but the play itself is OK. Try it guys...

Cezdiamond

Hello everyone! Thanks for flagging, may I ask where you are all located?

We appear to have a problem in Hong Kong and I wanted to check if this problem has spread to other locations?

Thank you!

Dear Elsa, same Candy Crush loading problem for all 4 browsers: Chrome, Firefox, Opera, Edge. And I just tried a few other Facebook ids and all have the same problem. So it seems to have nothing to do with account or game progress.

I played Candy Crush Jelly and I found no problem. Logon just now and everything is fine.

Does anyone here play Jelly because I am starting to see messages saying that Jelly is not opening for them so please let me know if you do play Jelly if you are having trouble accessing it. Thanks.

Hi guys, thank you all very much for writing here. I am going to elevate this to my King Admin but she won't be in the office until tomorrow. She will notify the King team what is going on and hopefully it can be fixed in a short period of time. In the meantime, can any of you try another browser instead of Chrome? I use Firefox and Opera but there is also Edge too. Please try those browsers all of you and let me know if you were able to play. I can surely relate to withdrawal symptoms!

Kenny_Ng

Same situation, can't load the game for several days, alway saying "An error has occurred..."

If no response again, would give up...

Fong_Chan

I have the same problem!!

Grace-11

same here. cant load for 4 days now

I have the same issue for 4 days now. Wrote to King Care and was directed here. Please help.. I'm having Candy Crush withdrawal symptoms !!!

Thanks Elsa for the prompt response: (a) print screen - same as that from Elsa Chau. A Youtube link to video: https://youtu.be/T5FCm14OqXQ  (b) cleared history (and all browsing data), logged off from PC and iPad, rebooted computer - still doesnt work (c) Yes, I bought gold bars on iPad, no help (d) this happened to other games before (CC Soda/Jelly/FH Super) but never to CC. Usually they are fixed in the next round of game update. However, they usually affect everybody due to some bug in the software. In this case, I know some people who are fine. I am worried it is the particulars of my account that caused this problem. Pls help....

me 2

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Accepted answers

Hey..all..just tried to log in and found problem fixed..game can be loaded and play..

All comments

Hi Henry, can you possibly upload a print screen so that we can see what's going on? If you cleared the history, try logging out of Facebook and logging back in to see if this helps. It has nothing to do with your gold bars or any purchases. Sometimes you might get an error message if the team is working on the game but it shouldn't last as long as you are mentioning.

Karen_Lam

Same here, I have the same problem for three days already.

me 2

I have the same issue for 4 days now. Wrote to King Care and was directed here. Please help.. I'm having Candy Crush withdrawal symptoms !!!

Grace-11

same here. cant load for 4 days now

Fong_Chan

I have the same problem!!

Kenny_Ng

Same situation, can't load the game for several days, alway saying "An error has occurred..."

If no response again, would give up...

Does anyone here play Jelly because I am starting to see messages saying that Jelly is not opening for them so please let me know if you do play Jelly if you are having trouble accessing it. Thanks.

I played Candy Crush Jelly and I found no problem. Logon just now and everything is fine.

Cezdiamond

Hello everyone! Thanks for flagging, may I ask where you are all located?

We appear to have a problem in Hong Kong and I wanted to check if this problem has spread to other locations?

Thank you!

same here..problem existed in more than a week already

Agreed, I tried different browsers and still had the problem.

Thomas_Tsang

I can play with window 7 with Chrome, but not with Mac with Chrome

Yes, I am from HK. The problem might be even with a specific ISP. I use Cable TV HK. The game played OK via Opera/VPN!

From Tuen Mun Too

, I am using Netvigator