I can't connect server

fuzûlî27 · February 2023

I can't connect to server and shop. I can't use my own gold. They will continue like this. I will have to close the game I have been playing for 10 years, please help.

Doondie · February 2023

https://community.king.com/en/candy-crush-saga/discussion/394849/i-cant-connect-server

Hello, Mr/Ms Newbie,

Welcome to the forum! 👋

How long have you been unable to connect to the app store and thus not being able to spend your gold bars?

Has anything changed in your circumstances such as getting a new phone?

It's possible there's a temp connection issue or it could be related to your device. For example, newer Huawei devices do not have built-in Google Mobile Services which causes the issues you're describing.

You could also write to Support to ask for help.

Good luck! 👍

fuzûlî27 · February 2023

I've been having this problem for about 10 days. I did not change my phone. my phone is samsung galaxy s21

Diamond_Lim · February 2023

https://community.king.com/en/candy-crush-saga/discussion/394849/i-cant-connect-server

Welcome to Sweet King Community! 👑

As wykoon the Community Hub Moderator suggested to solve this issue 👇

The loading issue may be due to the app/game not properly connected to the game server. It may be caused by unstable network connection or game server not working properly.

Thus, do try to exit game to the game page, disconnect from internet, wait for few seconds before reconnecting back to the internet, click on the play button and play a level. After that, go to the shop tab and start your purchase.

Please also check that you have not make any in-app restriction in your device. To deactivate restriction, please read here and select the applicable topic, then do the opposite as the article is about restricting in-app purchase.

I hope my answer above give you some insights in solving your issue. 👆😉

And you can also still earned more free boosters (gold bars) by another in-game features/events (also contests on this community) that you can use the boosters to beat any tricky levels too. 😉

⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!

If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks! 😉

Have a nice and safety day! ❤️😊