Lost levels in original Candy Crush

Col_Mewstard · April 2018

I had to restore my iPad and have lost all my Candy Crush levels - I was well above 2K and now I'm down in the 30s. Can you fix this?

Thanks!

Cezdiamond · April 2018

@Elsa

@Col Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Have a lovely week!

_Elsa_ · April 2018

Hi Col, have you been playing the game through Facebook or the Kingdom because they save your progress. Please give me more information so that I can direct you further.

Col_Mewstard · April 2018

I play through the Kingdom, not Facebook, and while it has saved my progress on the other games (Jelly, Soda, Bubble Witch) my progress on original Candy Crush was lost.

_Elsa_ · April 2018

Hi Col, thank you for writing back here. I will elevate this to a King Admin and she will write you privately here. She won't be in the office until tomorrow but has a lot of issues to deal with so please be patient. She will respond to you.

Col_Mewstard · April 2018

I have not yet heard from an admin, and my progress in Candy Crush is still incorrect.

Cezdiamond · April 2018

@Elsa

@Col Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Have a lovely week!

Lost levels in original Candy Crush

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