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I had to restore my iPad and have lost all my Candy Crush levels - I was well above 2K and now I'm down in the 30s. Can you fix this?
Thanks!
@Elsa
@Col Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)
Have a lovely week!
I have not yet heard from an admin, and my progress in Candy Crush is still incorrect.
Hi Col, thank you for writing back here. I will elevate this to a King Admin and she will write you privately here. She won't be in the office until tomorrow but has a lot of issues to deal with so please be patient. She will respond to you.
I play through the Kingdom, not Facebook, and while it has saved my progress on the other games (Jelly, Soda, Bubble Witch) my progress on original Candy Crush was lost.
Hi Col, have you been playing the game through Facebook or the Kingdom because they save your progress. Please give me more information so that I can direct you further.
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
