Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
š¶ļøš¬ Hot & Sweet right now in Candy Crush Saga!
Internet Connection on Candy Crush Saga?
Can some kind person please help me. I have enjoyed playing Candy Crush on my iPad for years. For 2 weeks now the game says I have no internet connection, but I do have internet connection and all other apps work fine. I have tried everything including making sure I have all proper Apple updates and game updates and turned off and on the device yet the problem still persists. Reported it as well and I did everything they suggested and they provided a lot of info if you play through Facebook, but I do not use Facebook.Ā
Can someone please provide some help to allow me to get the game to recognize my internet connection?Ā
Thank you in advance for any help!
0
Answers
-
I am having the same issue when I play Candy Crush on my iPadā¦.where it says I donāt have internet connectionā¦plus when I log in it says my login or password are incorrect. So I create a new log in and password and it still wonāt let me log in. Iām on level 4733 and I donāt want to lose my progressā¦
0 -
Hi and Welcome to the King Community
Thank you for the feedback , Is it like the picture below?
0 -
Yes I get the message you show above about the āconnection errorā.
0 -
Can someone from tech support answer these questions. I am having the same problem and the same response when I try to log inā¦..VERY frustrating
0 -
Welcome to Sweet King Community! š
Did youĀ update the latest versionĀ of this game? š¤
If youĀ have updated the latest version of this gameĀ already but it'sĀ still not worked, try these steps here šš
1. Open this game
2. Select Profile
3. Select Log Out your Facebook/Kingdom Account then Close this game app
4. Reopen this game then Log back in to your profile (don't play first) and finally Open the game (can play now).
Also check that you have a stable internet connection or a strong WiFi signal. You might want to see if your Internet Service Provider is experiencing any current issues.
If it'sĀ still not workedĀ from above steps, how about youĀ follow these troubleshooting steps of Crashing/Freezing issue/bugĀ hereĀ (any device) that I hope nothing this happens. š
I thinkĀ uninstall and then reinstall steps then must allow the confirmation messageĀ to show for the software to register it is the best solve problemĀ that I hope nothing this happens too.
ā ļøĀ NOTEĀ ā ļø
If youĀ want toĀ tryĀ uninstall and reinstall steps, youĀ haveĀ yourĀ gold bars and level progress are saved/transferedĀ butĀ all of the boosters and inventory lives are lostĀ andĀ some events will be reset or goneĀ whenĀ youĀ save your progressĀ completedĀ with your Facebook or Kingdom Account connected.
Also check more information "There was a connection error. Try again in a bit" here.
0 -
Hi guys! I'd like to add to what others have written here. If you are using a mobile device, are you clearing out the cache/history daily? One important thing to think about is turning your device off for a bit and then turn it back on to see if that clears it up. Worst case scenario is uninstalling and reinstalling the game ........ however .............. if you do this you will lose all boosters and lives since they are only saved on your device. That is why it's the last resort. Please update us and you can tag @kiara_wael who is the game moderator for this game area by typing the "@" symbol and her name and then you should see a pop up box with her name. Click on it and it will turn bold. She might be able to offer further assistance.
0
