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❌ Issues with Episode Race - Not receiving the Gold Bars rewards!
Hi all!
We understand that some of you have not been able to collect your Gold Bars reward after completing the Episode Race and we wanted to let you know that we are looking into this 👍
As we continue investigating this issue, we would really appreciate if you could provide the following informations in order to help us.
- when did you start having this issue?
- which game app version do you have installed?
- do you happen to get any error message when trying to collect your reward?
- did you happen to receive the rewards afterwords?
We are seeing that some players have been able to collect on their rewards but afterwards so please let us know if you had the issue but was able to collect your Gold Bars after trying the game again.
👉 In the meantime, to claim your missing Gold Bars, please reach out to our Player Support team directly with the details of the incident, and the specific episode where you completed the race.
Providing this information will help us investigate and resolve the situation promptly.
Thank you for your collaboration 🐝
Best Answers
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Thank you everyone for sharing the details and for answering our questions!
We believe that as of yesterday evening, the Episode Race should be working as normal. If you have played or started a new race today, please let us know if you are now getting the Gold bars.
This means that if you complete the Race today, you should be getting your Gold bars as the issue should be fixed 😉
Now, for the races that you completed yesterday and that did not pay out the Gold Bars. Please get intouch with our Player Support team through the game app orHEREand ask for a compensation.UPDATE!
This issue is still under investigation, therefore our Player Support team is only able to register your report but not able to compensate your missing Episode Race reward.
We understand that this is not ideal and that you have been told to get in touch before, but as this is still under investigation, we will keep you up to date once we know more.
Thank you all for your patience while we work on improving the game so this doesn't happen again.
Keep it Sweet 🍬🍭
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Howdy All!
First of all, we would like to thank you all for being patient with us and collaboration on getting us the details, we really appreciate it 🙌
Now for some updates!
As mentioned before, we believe that we might have solved the issue and that the reason some of you might be experiencing this issue, is because your game still has access to the Episode Race that had an issue.
If you are currently still in an Episode Race, you may not receive the Gold Bars reward.
However at the end of your next new Race, you should be receiving it!
Again, apologies for the trouble caused and thank you all for your collaboration 🤗
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Hei everybody 😀
We hope that after yesterday's unfortunate incident, the Episode Race is back and working as it should!
Now we know that there is the question about what will happen with the previous Gold Bars that you did not get to collect after completing a Race 🤔
We're working on it! We are looking into how to replace these without you having to do anything.
All we ask is for your patience while we work our magic. Thank you and wish you a Sweet weekend 🍭🍬
Answers
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I'm at level 5077 and for the last 3 games I won I keep getting "Episode Race" "Win Streak 2" 30 next to the gold bat. I have to cancel out of Candy Crush Saga and restart. The only thing the mouse will do is, if I click "Champion Rase" it will pop up a small windows starting with "Win 3 Episode races in a row..." How can I collect this gold piece of 30?. I'm running Candy Crush on "BlueStacks" on a Desktop I built over 3 years ago with an ASUS Z-390 Mouther board and Intel I 9900 CPU with 16GB Ram and 1TB M.2 SSD disk, This bootable partition is 125GB with 30GB available. Total disk space on computer is 13.5TB. As a programmer for over 45 years I think there is a bug in your code or a problem running it on "BlueStacks" App Player 5.9.300.1014 N32
I would be glad to help solve the problem, just let me know what you need
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Hi and Welcome to the King Community
Thank you for reporting and ill give this feedback to the Game Team meanwhile . If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.
The screen shots are from all stats features and there are no rewards given from those.
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Hello, kind sir,
There's an ongoing issue with Episode Race not awarding gold bars. Players are affected randomly. Support are supposedly aware of the issue but there's no timeframe on fixing it. There's been no announcement though. It's as if the problem doesn't exist, yet reports keep coming in.
Whatever your work background, they are not going to ask players for help. They must have enough programmers to solve issues. Question is why they are taking so long.
If you keep missing gold bars from the Episode Race, keep a record of how many you missed due to this bug. You should write to Support ASAP though to have proof of when the problem started for you. Tell them your game ID and attach a screenshot that shows gold bars weren't awarded.
Good luck! 👍
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Hi,
There is a known bug with Episode Race not awarding gold bars at all. Strangely, there's been no acknowledgment yet despite many reports. @QueenB 🤔
Hi. My Epidode Race is not working.
Hope they resolve the issue before it spreads even more. As if screen orientation and map problems weren't enough.
Have fun! 👍
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Hi and Welcome to the King Community
Thank you for reporting , I will give feedback to the Game Team , meanwhile If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.
The screen shots are from all stats features and there are no rewards given from those.
