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Candy Royal pop up getting stuck and unresponsive! (Edit by CM: This is now Fixed)!
ashfordgooner
Posts: 163 
hi,
in the last couple of days, when i fail an episode (often!) and the candy royale you have failed page comes up, the go to cart button does not work at all. and i have to go out and back in. not a major problem, but thought you would want to know! reading other comments, it appears others are having similar problems.
thanks in advance......
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Best Answers
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Sweet ๐
I just got a confirmation that they are working on improvements so hopefully the issue on Facebook will get taken care of soon as well ๐
Thank you very much for taking the time to report this!
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Good news ๐
The issue with the Candy Royal pop up that gets stuck has been solved! Please restart your game if you currently have it open ๐๏ธ
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thank you. just tried it, and you are right! :) appreciate the quick help.
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Answers
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Thank you for reporting this!
We will pass this on to the studio so it can be looked at ๐
May I ask if you play on mobile and the game app version you have installed?
Thank you ๐
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.hi, i am playing on a laptop via facebook ...
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Thank you! We've passed this on to the Studio for investigation ๐
In the meantime, it has been suggested to try clearing the cache of your browser and or try a different one to see if the same thing happens.
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just fyi, i tried it on my mobile, failed the episode (surprise surprise!) and the go to cart button worked perfectly,
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Sweet ๐
I just got a confirmation that they are working on improvements so hopefully the issue on Facebook will get taken care of soon as well ๐
Thank you very much for taking the time to report this!
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thanks for the quick response. appreciated :)
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hello,
i need restart the game when become this window.
(sorry for my bad english)
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anyone having problems with 'go to map' button not functioning? (On Candy Royale, Better Luck Next Time" I've cleared data/refreshed, nothing. Everything else is working fine
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After today's game update, the "Go to map" button is no longer working when I get bounced out of Candy Royale. In order to go back to play, I need to close the app. Normally not an issue, but I've noticed that you can lose timed boosters (like infinity lives) if you close the game. Is this a known issue? When can we expect a fix?
Thanks!
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After failing a level and trying to click on "Go to map" but nothing happens. Have to exit out of game and come back in. Where is there a search button in support help to try to find similar problem and solution.
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