Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Tagging our Mods to see if they can help you!
Hi @leannj - you are not the only person that has reported this issue. I will make sure the studio is aware.
In the meantime please contact player support and let them know what happened. It would also help if you can show you paid the money when you email them.
They can’t get your money back but they should be able to get you the items you paid for.
Goid luck and happy crushing!😊